Customer Success Liaison

3 days ago


Mansfield, Massachusetts, United States MGX Beverage Group Full time
Job Overview

MGX Beverage Group is seeking a highly skilled Customer Success Assistant to join our team. As a key member of our account management team, you will play a critical role in supporting our customers and driving business growth.

Key Responsibilities:

  • Process sales orders accurately and efficiently, managing issues as they arise and continuously improving automated processes.
  • Manage local/store communications, including meetings, calls, and emails, to ensure seamless delivery of products and services.
  • Collaborate with the warehouse team to address inventory-related questions and issues, and work closely with internal teams to resolve customer inquiries and concerns.
  • Generate and deliver customer-facing reports as needed, and troubleshoot systems issues with IT and other departments.

Requirements:

  1. Prior experience in a customer service role is required, with experience in account management a plus.
  2. Computer literacy and attention to detail are essential, as is the ability to react quickly and learn new skills.
  3. Strong communication and interpersonal skills are necessary to build and maintain effective relationships with customers and internal teams.

What We Offer:

  • Competitive wages and comprehensive benefits coverage, including medical, dental, 401K, profit sharing, and tuition reimbursement.
  • A dynamic and supportive work environment that encourages growth and development.
  • The opportunity to work with a family-owned and operated business that values its employees and recognizes their contributions.


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