Customer Success Liaison
3 days ago
MGX Beverage Group is seeking a highly skilled Customer Success Assistant to join our team. As a key member of our account management team, you will play a critical role in supporting our customers and driving business growth.
Key Responsibilities:
- Process sales orders accurately and efficiently, managing issues as they arise and continuously improving automated processes.
- Manage local/store communications, including meetings, calls, and emails, to ensure seamless delivery of products and services.
- Collaborate with the warehouse team to address inventory-related questions and issues, and work closely with internal teams to resolve customer inquiries and concerns.
- Generate and deliver customer-facing reports as needed, and troubleshoot systems issues with IT and other departments.
Requirements:
- Prior experience in a customer service role is required, with experience in account management a plus.
- Computer literacy and attention to detail are essential, as is the ability to react quickly and learn new skills.
- Strong communication and interpersonal skills are necessary to build and maintain effective relationships with customers and internal teams.
What We Offer:
- Competitive wages and comprehensive benefits coverage, including medical, dental, 401K, profit sharing, and tuition reimbursement.
- A dynamic and supportive work environment that encourages growth and development.
- The opportunity to work with a family-owned and operated business that values its employees and recognizes their contributions.
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