Customer Service Liaison
3 weeks ago
Job Title: Customer Service Representative
Reports To: Customer Service Manager
Work Location: NextGen - Mansfield, MA
Business Units/Regions Responsible for: NextGen
Approximate # of Direct Reports: 0
% of Travel Required: 0
FLSA Status: Nonexempt
Position Overview:
The Customer Service Representative will interact with customers and sales representatives via telephone, email, or in person to provide support and information on products or services.
Responsibilities Include:
- Collects and enters orders for new or additional products or services into an ERP system.
- Identify and assess customers' needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide accurate, valid and complete information by using the right methods/tools.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Follow communication procedures, guidelines, and policies.
- Take the extra mile to engage customers and possible up sale.
- Able to perform in a fast-paced environment.
- Performs other related duties as assigned.
The Ideal Candidate:
- Excellent communication skills including active listening.
- Service-oriented and able to resolve customer grievances.
- Proficient computer skills with the ability to learn new software.
- High school diploma or equivalent.
- Minimum of 2 years' customer service experience within an office setting, preferably supporting outside sales.
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