Client Technology Solutions Manager

1 day ago

Tampa, Florida, United States Rose International Full time
Job Title: Client Technology Solutions Manager

We are seeking a highly skilled Client Technology Solutions Manager to join our team at Rose International. This role requires a strong background in financial services, technology aptitude, and a passion for delivering innovative solutions.

Key Responsibilities:
  • Client Facing Solutions: Engage directly with clients in the financial services industry to understand their needs and develop tailored solutions.
  • Problem Solving & Solution Delivery: Identify client pain points, propose innovative technology-oriented solutions, and oversee their implementation to ensure delivery of high-quality results.
  • Change Management: Lead change initiatives for clients, ensuring seamless transitions and the adoption of new technologies and processes.
  • Program Management: Drive program success from initiation through execution, ensuring that goals, timelines, and deliverables are met.
  • Business Re-Engineering: Partner with cross-functional teams to analyze existing processes, identify inefficiencies, and design technology-driven enhancements.
  • Stakeholder Management: Build and maintain strong relationships with senior-level stakeholders, including C-Suite executives, to align solutions with business strategies and goals.
  • Technology Focus: Stay up to date with industry technology trends and integrate relevant innovations into client solutions and internal processes.
  • End-to-End Delivery: Define, design, and deliver end-to-end solutions that are scalable, sustainable, and meet both business and technical requirements.

Requirements:

  • Demonstrated experience in the Investment Banking or Asset Management industries, preferably in Custody, Fund Services, ETF Servicing, Transfer Agency, FX, Securities Lending, or Middle Office areas.
  • Ability to drive holistic operational processes and cross-product technical solutions across product areas.
  • Demonstrated client-facing experience with a concentration on technical relationship management and technical program delivery with proven success.
  • Proven Project management skills focused on technical solutions delivery.
  • Operate with a product and solutions mindset.
  • Excellent stakeholder management skills, with the ability to build and maintain strong relationships with senior-level stakeholders, both internally and externally.
  • Must possess a highly professional presence. Excellent communication and relationship-building skills.
  • Must possess the ability to lead working sessions and senior client presentations. Ability to drive consensus and manage differing points of view with composure.
  • Demonstrated experience in leading and participating in continuous improvement initiatives relating to client delivery and problem management.
  • Experience in discussing and presenting complex technical ideas to stakeholders with varying levels of technology background.
  • Ability to plan and host key reviews with clients, managing the agenda and ensuring both client and client views are represented.
  • Ability to manage cross-organizationally without direct reporting lines, effectively influencing and leading teams to achieve business objectives as an individual contributor.
  • Preferred Qualifications:
  • Proven ability to handle multiple streams of intense activity in a fast-paced technology environment.
  • Ability to critically analyze data and processes to identify issues, root causes, and corrective actions.
  • Strong organizational skills - for self and with the ability to get the best from others.
  • A delivery-focused approach with a high level of attention to detail.
  • Demonstrated ability to manage multiple, strategic client relationships in a client-facing role.
  • Familiarity with big data concepts, and data integration platforms such as Snowflake and APIs.
  • Knowledge of Aladdin platform, including its capabilities and workflows.
  • Innovative and creative thinker and problem solver; able to generate new ideas; forward-thinker; thought-leader.
  • Strong attention to detail, follow-through, and results-oriented.
  • Familiarity with digital transformation and enterprise solutions.
  • Experience with agile methodologies and tools.
  • Honed consulting, influence, and negotiation skills to achieve desired outcomes.

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