Client Technology Solutions Manager
1 day ago
We are seeking a highly skilled Client Technology Solutions Manager to join our team at Rose International. This role requires a strong background in financial services, technology aptitude, and a passion for delivering innovative solutions.
Key Responsibilities:- Client Facing Solutions: Engage directly with clients in the financial services industry to understand their needs and develop tailored solutions.
- Problem Solving & Solution Delivery: Identify client pain points, propose innovative technology-oriented solutions, and oversee their implementation to ensure delivery of high-quality results.
- Change Management: Lead change initiatives for clients, ensuring seamless transitions and the adoption of new technologies and processes.
- Program Management: Drive program success from initiation through execution, ensuring that goals, timelines, and deliverables are met.
- Business Re-Engineering: Partner with cross-functional teams to analyze existing processes, identify inefficiencies, and design technology-driven enhancements.
- Stakeholder Management: Build and maintain strong relationships with senior-level stakeholders, including C-Suite executives, to align solutions with business strategies and goals.
- Technology Focus: Stay up to date with industry technology trends and integrate relevant innovations into client solutions and internal processes.
- End-to-End Delivery: Define, design, and deliver end-to-end solutions that are scalable, sustainable, and meet both business and technical requirements.
Requirements:
- Demonstrated experience in the Investment Banking or Asset Management industries, preferably in Custody, Fund Services, ETF Servicing, Transfer Agency, FX, Securities Lending, or Middle Office areas.
- Ability to drive holistic operational processes and cross-product technical solutions across product areas.
- Demonstrated client-facing experience with a concentration on technical relationship management and technical program delivery with proven success.
- Proven Project management skills focused on technical solutions delivery.
- Operate with a product and solutions mindset.
- Excellent stakeholder management skills, with the ability to build and maintain strong relationships with senior-level stakeholders, both internally and externally.
- Must possess a highly professional presence. Excellent communication and relationship-building skills.
- Must possess the ability to lead working sessions and senior client presentations. Ability to drive consensus and manage differing points of view with composure.
- Demonstrated experience in leading and participating in continuous improvement initiatives relating to client delivery and problem management.
- Experience in discussing and presenting complex technical ideas to stakeholders with varying levels of technology background.
- Ability to plan and host key reviews with clients, managing the agenda and ensuring both client and client views are represented.
- Ability to manage cross-organizationally without direct reporting lines, effectively influencing and leading teams to achieve business objectives as an individual contributor.
- Preferred Qualifications:
- Proven ability to handle multiple streams of intense activity in a fast-paced technology environment.
- Ability to critically analyze data and processes to identify issues, root causes, and corrective actions.
- Strong organizational skills - for self and with the ability to get the best from others.
- A delivery-focused approach with a high level of attention to detail.
- Demonstrated ability to manage multiple, strategic client relationships in a client-facing role.
- Familiarity with big data concepts, and data integration platforms such as Snowflake and APIs.
- Knowledge of Aladdin platform, including its capabilities and workflows.
- Innovative and creative thinker and problem solver; able to generate new ideas; forward-thinker; thought-leader.
- Strong attention to detail, follow-through, and results-oriented.
- Familiarity with digital transformation and enterprise solutions.
- Experience with agile methodologies and tools.
- Honed consulting, influence, and negotiation skills to achieve desired outcomes.
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