Healthcare Liaison Specialist

3 days ago


Munster, Indiana, United States Franciscan Health Full time
Job Summary

We are seeking a highly skilled and compassionate Healthcare Liaison Specialist to join our team at Franciscan Health. As a key member of our engagement center, you will play a vital role in providing exceptional patient care and support.

Key Responsibilities
  • Act as a liaison between patients and healthcare providers to obtain referrals and schedule appointments.
  • Identify opportunities to serve patients and families through additional referrals and appointments.
  • Support marketing campaigns by scheduling appointments for screenings, education, and other promotions.
  • Liaise with patients and families to document, respond, escalate, or resolve inquiries and complaints.
  • Interact with patients to determine needs, schedule or cancel appointments, or refer to the correct staff or provider.
  • Document patient interactions and appointments in electronic medical records and engagement center software.
  • Support the team with daily workloads as required.
Requirements
  • High School Diploma or GED required.
  • 2 years of healthcare experience preferred.
  • 1 year of knowledge of health insurance preferred.
What We Offer

Franciscan Health is an equal opportunity employer and offers a competitive salary and benefits package. We are committed to providing a supportive and inclusive work environment that values diversity and promotes career growth.



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