Senior Manager, Business Systems Engineering
4 weeks ago
Grainger is a leading broad line distributor with operations primarily in North America, Japan, and the United Kingdom. We achieve our purpose, We Keep the World Working, by serving more than 4.5 million customers with a wide range of products that keep their operations running and their people safe. Grainger also delivers services and solutions, such as technical support and inventory management, to save customers time and money.
We're looking for passionate people who can move our company forward. As one of the 100 Best Companies to Work For, we have a welcoming workplace where you can build a career for yourself while fulfilling our purpose to keep the world working. We embrace new ways of thinking and recognize everyone is an individual. Find your way with Grainger today.
Position Details:
The Senior Manager, Business Systems Engineering – Supply Chain is accountable for a world-class enterprise technology experience in North America. With a sound understanding of and experience working with complex business applications, including both off-the-shelf and custom-developed software like SAP and industry-leading Cloud services and SaaS products, this leader ensures Grainger team members are equipped with the most relevant and effective technology capabilities to help them serve Grainger's customers with ease and confidence.
The role supports all areas of Grainger's business, including Sales, Contact Centers, Branches, Distribution Centers & Digital channels, with a primary focus on our Distribution Network (DCs and Branches) as well as support of our Inventory Management, Purchasing, and Export functions. This role provides strategic leadership and guidance to engineering managers, engineers, administrators, and architects, and provides key input to product and portfolio management processes for the Supply Chain domain.
This role will be responsible for fostering a culture of continuous improvement and innovation, bridging traditional software development practices with more modern approaches to shore up core business capabilities and enable delivery of key competitive advantage in this technology space, including collaboration on emerging Product investments. This role leads a team of 40+ employees and contractors to engineer Grainger's technology platforms and services in collaboration with our customers, suppliers, and team members to be optimized and relevant. They will champion and influence the design and transformation of foundational business to a more effective Total Cost of Ownership (TCO) and sustainable resiliency.
The Senior Manager, Business Systems Engineering – Supply Chain will drive the roadmap to modernize, streamline, enhance, and strengthen the performance, reliability, security, and scalability of our core business applications.
Your Responsibilities:
- Provide strategic direction to Engineers and Engineering leaders in support of Grainger's business objectives using measurable key results to hold team members accountable.
- Create an environment where innovation and creativity are celebrated with a strong consistent foundation in efficient and effective resilient systems.
- Coach and develop technical talent, helping to make Grainger and GTG a top-talent magnet. Achieve this through a comprehensive staffing plan, aligned with our technology roadmap to understand where we should be investing and know how to grow that talent internally.
- Use data to proactively forecast capacity changes in line with Portfolio/Product demand plans and ongoing support needs.
- Consistently raise the talent bar with Engineers and Engineering leaders and work creatively to open and fill opportunities in the organization.
- Participate, contribute, and collaborate with solution architecture leadership team in building roadmaps, building instance strategy options for future DC deployment network, and help assisting business leaders for network strategies.
- Use industry best practice metrics to monitor the health and productivity of the teams, implement improvements when necessary.
- Partner with key stakeholders to better understand how to meet customer and team member needs ensuring alignment with our core principles and strategic vision.
- Ensure teams are making design decisions that enable independent releases, support resiliency of systems, and that tradeoffs are understood and align to high-level goals.
- Ensure effective monitoring, timely and high-quality communication, and alerting when service disruptions occur.
- Lead and coordinate large cross-functional recovery efforts for incidents (Code Red/Escalated Condition) to minimize downtime and lost revenue, when appropriate.
- Recognize achievements and inspire team members to exceed expectations with positive reinforcements.
- Demonstrate endless curiosity about the Supply Chain domain and seek growth opportunities for knowledge outside the local domain.
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