Customer Service Representative
2 weeks ago
We are seeking a highly motivated and customer-focused individual to join our team as a CSR/Teller in our Lemont, IL location. As a CSR/Teller, you will be responsible for providing exceptional customer service, building relationships with customers, and promoting our retail banking products and services.
Key Responsibilities- Provide excellent customer service in all interactions, ensuring a positive experience for our customers.
- Deepen relationships with customers by listening to their needs, asking questions, and guiding them to where their financial needs can be met.
- Perform daily office responsibilities, maintaining the efficient operation of the office, and ensuring accurate balancing records.
- Handle customer problems with professionalism, directing complex issues to leadership as necessary.
- Refer customers to Bankers and business partners for consultative conversations, promoting our retail products and services.
- High school diploma/GED required.
- Extensive cash handling experience.
- Ability to interact comfortably and confidently with the public.
- Knowledge of retail policies and procedures.
- Flexibility in scheduling.
- Normal office environment.
- Extensive viewing of computer screens.
Fifth Third Bank, National Association is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment.
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