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Patient Navigator, Surgery
2 months ago
About the Role
The Patient Navigator, Surgery is a vital member of our team at Hackensack Meridian Health, serving as an advocate and educator for patients and their families throughout the Surgery/cancer continuum.
Key Responsibilities
- Treats all patients with dignity and professionalism, providing exceptional care and support.
- Provides competent clinical care to patients during office visits, serving as a content expert in the specialty practice.
- Facilitates communication between patients and healthcare providers, ensuring seamless coordination of care.
- Provides education and educational resources to patients and their families, empowering them to make informed decisions.
- Greets patients courteously and efficiently processes their information, ensuring a positive experience.
- Completes physician's orders accurately and thoroughly, maintaining the highest level of professionalism.
- Guides assigned patients through the healthcare system, advocating on their behalf and addressing any barriers to care.
- Supports patients and families in coping with the psychological aspects of cancer, providing emotional support and guidance.
- Coordinates appointments with providers for timely delivery of diagnostic and therapeutic services, accommodating patient needs whenever possible.
- Answers patient telephone calls, processing information and resolving inquiries in a timely and professional manner.
- Communicates with physicians in a professional manner, ensuring clear and effective communication.
- Relays messages to clinicians and follows up as indicated, maintaining open lines of communication.
- Ensures all necessary materials, including films, pathology reports, and laboratory reports, are available for clinicians prior to appointments.
- Advises patients on what to do with records and forms, ensuring they are prepared for their visit.
- Accurately and efficiently prepares all new patient records, adhering to practice standards.
- Elicits patient clinical information to allow for appropriate scheduling of referrals, ensuring timely and effective care.
- Encourages referrals and schedules new appointments as indicated, based on clinical presentation and established protocols.
- Actively identifies and addresses barriers to care, connecting patients with resources and social support systems.
- Helps patients identify and access financial services to pay for healthcare needs, ensuring access to necessary care.
- Works with investigators and other members of the clinical research team to identify patients as potential research subjects for available clinical trials.
- Networks and cultivates relationships with hospital and community services, fostering collaboration and partnerships.
- Provides community education to raise public awareness, promoting health and wellness initiatives.
- Participates in practice hours and any and all practice locations as needed, demonstrating flexibility and adaptability.
Qualifications
- RN, (Associates, Diploma, BSN) degree required.
- Minimum of 3 years of nursing experience in a related field (Surgery/Oncology) is preferred.
- Good computer skills and excellent written and verbal communication skills are essential.
- Strong organizational and critical thinking skills are required, with the ability to prioritize tasks and manage multiple responsibilities.
Licenses and Certifications
- NJ State Professional Registered Nurse License is required.
