Pharmacy Technician Navigator I

3 days ago

Hackensack, New Jersey, United States Hackensack Meridian Health Full time
About the Role

We are seeking a highly skilled Pharmacy Technician Navigator I to join our team at Hackensack Meridian Health. As a Pharmacy Technician Navigator I, you will play a critical role in ensuring patients receive their prescriptions smoothly and efficiently.

Key Responsibilities
  • Establish initial greetings to patients and explain services available via HMH Pharmacies.
  • Perform prescription order entry duties as necessary.
  • Obtain patient authorization to process prescriptions through the ambulatory or specialty pharmacy.
  • Engage in collaborative processes with floor nurses, discharge planners, case managers, social workers, physicians, and other teams to ensure timely medication delivery.
  • Determine patients' information sources necessary to process prescriptions.
  • Identify and troubleshoot patient medication access issues related to insurance, financial, or insurance coverage.
  • Adhere to all established HMH Pharmacy and Federal/State privacy and compliance policies to protect patient confidentiality.
  • Ensure prescription fulfillment by in-house pharmacy based on priority needs.
  • Coordinate and facilitate patient pickup of prescriptions and/or delivery of completed prescription orders.
  • Ensure patients receive offers for pharmacist counseling and distribute pharmacist contact information.
  • Facilitate distribution of medication-related educational materials and coordinate counseling with staff pharmacist.
  • Assist Ambulatory Pharmacy staff as needed.
Requirements
  • High School diploma, general equivalency diploma (GED), and/or GED equivalent programs.
  • Excellent written and verbal communication skills.
  • Proficient computer skills that include but are not limited to Microsoft Office and/or Google Suite platforms.
Preferred Qualifications
  • Retail/Specialty Pharmacy experience.
  • Strong knowledge and experience with PBM Claims and coverage.
Licenses and Certifications
  • Pharmacy Technician License.
  • PTCB or Equivalent Certification Required within 180 days of start of employment.

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