Parts Wholesale Representative

2 weeks ago


Miami, Florida, United States Warren Henry Automotive Group Full time
Job Summary

We are seeking a highly skilled and motivated Parts Wholesale Representative to join our team at Warren Henry Automotive Group. As a key member of our sales team, you will be responsible for generating revenue by selling parts to customers through various means.

Key Responsibilities
  • Assist wholesale and retail customers in selecting required parts in a friendly, professional, and efficient manner.
  • Inform customers of companion part requirements and specials, and ensure that the customer is exposed to the full product line.
  • Answer phone calls, providing price quotes and other information.
  • Provide a high level of service to internal and external customers.
  • Notify the parts manager of out-of-stock parts or shop materials that need immediate attention.
  • Locate out-of-stock parts from outside sources and submit emergency orders, if necessary.
  • Notify the service advisor and the customer when special ordered parts have been received.
  • Follow up on back-ordered parts.
  • Verify will-call and back-order files weekly and return to vendors, or stock those items not picked up or required.
  • Receive payment from retail customers or obtain credit authorization.
  • Ensure that all charge sales are signed by the customer.
  • Ensure that all customers receive their copy of the invoice.
  • Issue credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.
  • Issue and track requested shop tools to technicians.
  • Keep orderly records of all repair orders, invoices, insurance estimates, and special order parts.
  • Set up orders for daily shipment, delivery, or pick-up.
  • Solicit assigned accounts by phone.
  • Participate in all training programs made available.
  • Keep current on new products and product updates.
  • Participate with the parts manager in maintaining a lost sales tracking program.
  • Maintain a professional appearance.
Requirements
  • High school diploma or general education degree (GED).
  • Strong automotive knowledge.
  • 3+ years previous sales or customer service experience at a high volume store/dealership.
  • Strong verbal and written communications skills.
  • Comfortable with ambiguity in a dynamic, changing environment.
  • Unwavering commitment to ethical business practices.
  • Understand, keep abreast of, and comply with federal, state, and local regulations that affect service operations, such as hazardous waste disposal, OSHA & Right-To-Know, etc.


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