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Bilingual Customer Service Representative
2 months ago
We are seeking a highly skilled and customer-focused Bilingual Customer Service Specialist to join our team at Sherwin-Williams. As a key member of our customer service team, you will be responsible for providing exceptional service to our wholesale and retail customers, answering their questions about our products, and recommending the right solutions to meet their needs.
Key Responsibilities- Provide exceptional customer service to wholesale and retail customers, responding to their inquiries and resolving any issues in a timely and professional manner.
- Develop and maintain a thorough knowledge of our products, including their features, benefits, and applications.
- Work closely with store associates to ensure that customers receive the best possible service and support.
- Stay up-to-date with product features and maintain the high quality and visual standards of our products and stores.
- Meet or exceed sales goals while consistently delivering excellent customer service.
- Bilingual skills in English and Spanish (or other languages as required by the location).
- Excellent communication and interpersonal skills, with the ability to work effectively with customers, store associates, and other team members.
- Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions.
- Ability to work in a fast-paced environment, with multiple priorities and deadlines.
- High school diploma or equivalent required; associate's or bachelor's degree preferred.
As a Bilingual Customer Service Specialist at Sherwin-Williams, you will have the opportunity to work in a dynamic and supportive environment, with a competitive salary and benefits package. We offer a range of benefits, including medical, dental, and vision insurance, 401(k) matching, and paid time off. We also provide ongoing training and development opportunities to help you grow and succeed in your career.
We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
