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Parts Wholesale Representative
2 months ago
Job Summary
We are seeking a highly skilled and experienced Parts Wholesale Representative to join our team at Warren Henry Automotive Group. This role will be responsible for generating revenue by selling parts to customers through various means, including over the counter, through the service department, or on the phone.
Key Responsibilities
- Assist wholesale and retail customers in selecting required parts in a friendly, professional, and efficient manner.
- Inform customers of companion part requirements and specials, and ensure that the customer is exposed to the full product line.
- Answer phone calls, providing price quotes and other information.
- Provide high-level service to internal and external customers.
- Notify parts manager of out-of-stock parts or shop materials that need immediate attention.
- Locate out-of-stock parts from outside sources and submit emergency orders, if necessary.
- Notify the service advisor and the customer when special-ordered parts have been received.
- Follow up on back-ordered parts.
- Verify will-call and back-order files weekly and return to vendors or stock those items not picked up or required.
- Receive payment from retail customers or obtain credit authorization.
- Ensure that all charge sales are signed by the customer.
- Ensure that all customers receive their copy of the invoice.
- Issue credit for parts returned, ensuring that the original invoice or its number is available so that purchase and pricing can be verified.
- Issue and track requested shop tools to technicians.
- Keep orderly records of all repair orders, invoices, insurance estimates, and special-order parts.
- Set up orders for daily shipment, delivery, or pick-up.
- Solicit assigned accounts by phone.
- Participate in all training programs made available.
- Keep current on new products and product updates.
- Participate with the parts manager in maintaining a lost sales tracking program.
- Maintain a professional appearance.
Qualifications
- High school diploma or general education degree (GED).
- Strong automotive knowledge.
- 3+ years previous sales or customer service experience at a high-volume store/dealership.
- Strong verbal and written communications skills.
- Comfortable with ambiguity in a dynamic, changing environment.
- Unwavering commitment to ethical business practices.
- Understand, keep abreast of, and comply with federal, state, and local regulations that affect service operations, such as hazardous waste disposal, OSHA & Right-To-Know, etc.
