Music Sales and Lessons Coordinator

4 weeks ago

Tarrytown, New York, United States Rock Island Sound Full time
Music Sales and Lessons Coordinator

At Rock Island Sound, we are committed to delivering exceptional service by harmonizing retail sales with the coordination and promotion of enriching music education experiences. Our thriving hub is dedicated to fostering a lifelong passion for music within our community, offering a diverse range of musical instruments, accessories, and personalized lessons.

Key Responsibilities:
  • Customer Engagement and Lesson Coordination:
    • Welcome and assist customers with a warm and professional demeanor.
    • Assess customer inquiries, understand their musical goals, and provide tailored recommendations for lessons.
    • Coordinate and schedule music lessons with our team of skilled instructors.
    • Communicate effectively with instructors, students, and parents to ensure smooth lesson execution.
  • Product Knowledge:
    • Develop and maintain a comprehensive understanding of our musical instruments, accessories, and lesson offerings.
    • Stay informed about industry trends and new arrivals to provide expert guidance to customers and potential students.
  • Sales and Promotion:
    • Proactively engage with customers to identify sales opportunities for music lessons.
    • Promote and upsell lesson packages, classes, and workshops to potential students and parents.
    • Collaborate with the sales team to enhance the overall customer experience.
  • Cash and Point of Service Handling:
    • Accurately process sales transactions, handle cash, and maintain meticulous records.
    • Coordinate payments for music lessons, ensuring timely processing.
  • Visual Merchandising:
    • Contribute to maintaining an organized and visually appealing store layout.
    • Assist in inventory management and restocking to ensure the availability of music lesson materials.
  • Customer Support and Development:
    • Address customer inquiries related to music lessons promptly and professionally.
    • Resolve concerns or issues to the satisfaction of students and parents.
    • Utilize customer feedback to refine marketing strategies and enhance the music lesson experience.
  • Marketing and Events Coordination:
    • Assist in developing marketing campaigns through social media and digital channels.
    • Coordinate in-store events, workshops, and music lesson scheduling.
  • Team Collaboration:
    • Work collaboratively with colleagues to achieve sales targets, maintain a positive work environment, and ensure seamless coordination of music lessons.
    • Participate in store events, promotions, and marketing initiatives.
Qualifications:
  • A passion for music and a commitment to exceptional customer service.
  • Basic understanding of musical instruments and equipment; technical knowledge is a plus.
  • Excellent interpersonal and communication skills.
  • Customer-oriented mindset with a focus on delivering exceptional service.
  • Previous sales experience in a retail environment is preferred but not required.
  • Basic computer skills for point-of-sale transactions.
  • Ability to work flexible hours, including evenings and weekends.
Benefits:
  • Competitive salary and commission structure.
  • Employee discounts on music products and lessons.
  • Opportunities for professional growth and development.
  • A supportive and passionate team environment.

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