Patient Access Coordinator

1 month ago


Bay City, Michigan, United States McLaren USA Full time
Job Summary

We are seeking a highly organized and detail-oriented Patient Access Representative to join our team at McLaren USA. As a Patient Access Representative, you will play a critical role in ensuring a smooth and timely registration and admission process for our patients.

Key Responsibilities
  1. Registration and Financial Functions: Accurately and efficiently perform registration and financial functions via Electronic Medical Record (EMR) to include thorough interviewing techniques, registering patients in appropriate status, and documenting demographic and financial data.
  2. Customer Service: Greet customers promptly with a warm and friendly reception, collect and document required demographic and financial information, and direct patients to appropriate settings.
  3. Financial Obligations: Estimate and collect copays, deductibles, and other patient financial obligations.
  4. Compliance and Professionalism: Maintain professionalism and diplomacy, following specific standards as defined in the department professionalism policy, and manage all responsibilities within Compliance guidelines.
Requirements
  • High school diploma or equivalent required
  • 1-year experience in a customer service role or healthcare industry
Preferred Qualifications
  • Working knowledge of Windows, Excel, Word, Outlook, Cerner, EPIC, or other EMR systems, Electronic Eligibility System, and various websites for third-party payers for verification
  • Medical terminology preferred

McLaren USA is an Equal Opportunity Employer of Minorities/Females/Disabled/Veteran.



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