Patient Access Coordinator

4 weeks ago


Bay City, Michigan, United States McLaren USA Full time
Job Summary

McLaren USA is seeking a highly skilled Patient Access Representative to join our team. The ideal candidate will possess excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.

Key Responsibilities
  1. Accurately and efficiently perform registration and financial functions via Electronic Medical Record (EMR) systems.
  2. Greet customers promptly and provide a warm and friendly reception.
  3. Collect and document demographic and financial information, ensuring accurate and timely documentation.
  4. Direct patients to appropriate settings, explaining and apologizing for any delays.
  5. Maintain professionalism and diplomacy at all times, adhering to departmental standards.
  6. Estimate and collect copays, deductibles, and other patient financial obligations.
  7. Manage responsibilities within Compliance guidelines, as outlined in the Hospital and Department Compliance Plans.
Requirements
  • High school diploma or equivalent required.
  • 1-year experience in a customer service role or healthcare industry.
Preferred Qualifications
  • Working knowledge of Windows, Excel, Word, Outlook, Cerner, EPIC, or other EMR systems.
  • Medical terminology preferred.
About McLaren USA

McLaren USA is an Equal Opportunity Employer, committed to diversity and inclusion. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.



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