Patient Access Representative

3 days ago


Garden City, Michigan, United States Orlin & Cohen Orthopedics Full time
Join Our Team at Orlin & Cohen Orthopedics

We are seeking a highly skilled and dedicated Patient Access Representative to join our team at Orlin & Cohen Orthopedics. As a Patient Access Representative, you will play a critical role in ensuring that our patients receive exceptional care and service.

Responsibilities:
  • Provide exceptional customer service to patients and families, responding to inquiries and resolving issues in a timely and professional manner.
  • Manage patient scheduling, rescheduling, and cancellations, ensuring seamless communication and coordination with our clinical teams.
  • Document patient information, update demographics, and maintain accurate medical records.
  • Develop strong relationships with patients, families, and healthcare providers to ensure a positive experience.
  • Work collaboratively with our clinical teams to ensure efficient and effective patient flow.
Requirements:
  • High School Diploma or equivalent required; college degree preferred.
  • Previous experience in customer service and/or a call center environment is essential.
  • Healthcare background and/or experience in orthopedics is a plus.
  • Bilingual Spanish skills are a plus.
  • Ability to work in a fast-paced environment, prioritize tasks, and multitask effectively.
  • Excellent written and verbal communication skills, with a strong focus on customer service.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Flexible scheduling to accommodate your needs.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional patient care, we encourage you to apply for this exciting opportunity.



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