Senior Guest Services Representative
1 day ago
This position is responsible for providing exceptional guest services and support to the front desk operations for Lodging at Fairchild AFB, WA. The successful candidate will be a team player who can work effectively in a fast-paced environment, providing excellent customer service and ensuring a positive experience for our guests.
Key Responsibilities- Provide verbal and written communication to guests and enforce policies, requirements, and rules of the facility.
- Perform front desk duties, including reservation requests, assigning rooms, customer checkout procedures, and running cashier reports.
- Lead the work of others and provide on-the-job training to new employees.
- Assist in correcting clerical and system errors, and ensure adherence to established quality and safety standards.
- Balance workload of team members during shift, ensuring efficient output of work, and resolve straightforward guest complaints.
- Prepare and safeguard cash receipts, prepare daily cashier's report, and update automated data base on occupancy and checkouts.
- Maintain current checkout list, and ensure required information is received from guests and entered into guest folio.
- Process Night Audit procedures and close credit card machines nightly, and maintain the lost and found program.
- Experience in utilizing automated systems and computer software, such as hotel property management systems.
- Previous experience leading the work of others is highly desirable.
- Ability to work a regular or rotating schedule, including evenings, nights, weekends, and holidays.
The incumbent must be able to work in a fast-paced environment, with frequent interruptions and changing priorities. The position requires the incumbent to meet state and legal age requirement for sale of alcoholic beverages.
EducationSome federal jobs allow you to substitute your education for the required experience in order to qualify. This position does not allow for education substitution.
Additional InformationIndividual must fully meet qualification/eligibility/background requirements for this position. U.S. Citizens and Non-U.S. Nationals who have resided in the U.S. Territory for three (3) or more consecutive years immediately preceding the start of Federal affiliation.
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