Guest Services Representative

2 weeks ago


Bel Air, Maryland, United States ESA Management, LLC Full time
Job Summary

The Guest Services Representative is responsible for providing exceptional customer service to guests, responding to their needs and requests in a timely and professional manner. This role requires strong communication and problem-solving skills, as well as the ability to work in a fast-paced environment.

Key Responsibilities
  • Assist guests with check-in, check-out, and room assignments
  • Respond to guest requests and resolve issues in a timely and professional manner
  • Process reservations, payments, and departures
  • Handle cash, credit card, and city ledger accounts
  • Setup, maintain, and takedown of the breakfast area
  • Perform periodic tours of the property to ensure brand standards are met
Requirements
  • High School Diploma or General Education Degree (GED)
  • One to three months related experience and/or training
  • Ability to work in a fast-paced environment
  • Strong communication and problem-solving skills
Benefits
  • Weekly Pay
  • Competitive Wages
  • Great working environment
  • Employee Recognition Programs
  • Vision Insurance
  • 401(k) Savings Plan
  • Employee Assistance Program (EAP)
  • Employee Perks Program offering discounts to major companies


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