Guest Services Representative

4 hours ago


Fairchild Air Force Base, Washington, United States Air Mobility Command Full time
Job Summary

We are seeking a highly skilled Guest Services Representative to join our team at the Fairchild Inn, Fairchild AFB, WA. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and enjoyable experience.

Key Responsibilities
  • Receive and confirm room reservations via various channels, ensuring accuracy and attention to detail.
  • Register and assign rooms to guests, issue room keys, and provide escort services as needed.
  • Ensure authorized patrons use government-sponsored quarters, calculate and post charges, and balance totals with control records.
  • Accept payment, make change, and present departing guests with checkout statements.
  • Maintain a professional appearance and demeanor at all times, ensuring a positive experience for our guests.
  • Process Night Audit procedures and close credit card machines nightly, maintaining the lost and found program.
Requirements
  • Experience in general clerical or cashier work, demonstrating ability to perform multiple tasks and provide quality customer service.
  • Ability to read, speak, and write English, meet state and legal age requirements for sale of alcoholic beverages, and pass a National Agency Check with Inquiries (NACI).
About Us

We are a dynamic team at the Air Mobility Command, committed to providing exceptional service to our guests. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.



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