Technical Support Specialist

4 days ago


Red Bank, New Jersey, United States Enterprise Engineering Full time
Job Description

Job Title: Technical Support Specialist

Reports To: Director of Enterprise Engineering

Job Summary:

We are seeking a highly skilled Technical Support Specialist to join our team at Enterprise Engineering. As a Technical Support Specialist, you will be responsible for providing technical support and assistance to our clients, ensuring that their IT needs are met and their systems are running smoothly.

Key Responsibilities:

  • Install and configure hardware and software to meet client requirements
  • Respond to technical support requests in a timely and professional manner
  • Work with our Service Desk and other teams to resolve technical issues and improve overall system performance
  • Document and track all technical support activities and resolutions
  • Escalate technical issues to senior engineers as needed to ensure timely resolution
  • Develop and maintain technical documentation and knowledge base articles
  • Collaborate with clients to understand their technical needs and provide solutions
  • Stay up-to-date with the latest technology trends and advancements

Requirements:

  • Bachelor's Degree in Computer Science or related field
  • 2+ years of experience in technical support or a related field
  • Strong knowledge of computer systems, networks, and software
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Strong attention to detail and organizational skills

Preferred Qualifications:

  • A+ and Net+ Certification or equivalent
  • Experience with ConnectWise: Manage, Automate, Remote
  • Experience with Bitdefender and LionGuard
  • Ability to lift 50 lbs.


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