Appointment Coordinator

2 days ago


Woodland Hills, California, United States Kaiser Permanente Full time

Job Overview

Kaiser Permanente is a leading healthcare organization seeking an Appointment Clerk to join our team in Woodland Hills, California.

About the Role

We are looking for a highly skilled and customer-focused individual to schedule appointments, provide exceptional member service, and work in a fast-paced call center environment.

Duties and Responsibilities

  • Schedule appointments for members with various physicians/providers
  • Respond to incoming calls, prioritize member needs, and offer alternatives when necessary
  • Composed messages for physician/providers, Registered Nurses, or other medical staff based on member requests
  • Utilize databases to provide information to members and other callers as requested
  • Refer members to eligibility department as appropriate
  • Notify members of appointment/scheduling changes by telephone as directed
  • Schedule, reschedule, and/or verify appointments
  • Answer member inquiries

Requirements

To be successful in this role, you must have:

  • One (1) year of customer service experience in a service-related industry, preferably healthcare
  • Effective telephone communication skills and excellent interpersonal skills
  • Able to effectively communicate, verbally and in writing, in English
  • Bilingual (English/Spanish) Level I required

Compensation and Benefits

The estimated annual salary for this role is around $60,000 - $70,000, depending on experience. Kaiser Permanente offers a comprehensive benefits package, including medical, dental, and vision coverage, 401(k) matching, and paid time off.

Why Join Our Team?

Kaiser Permanente is a dynamic and growing organization committed to providing high-quality care to our members. As an Appointment Clerk, you will have the opportunity to work with a talented team, develop your skills, and make a meaningful difference in the lives of our members.



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