Appointment Coordinator
2 days ago
Job Overview
Kaiser Permanente is a leading healthcare organization seeking an Appointment Clerk to join our team in Woodland Hills, California.
About the Role
We are looking for a highly skilled and customer-focused individual to schedule appointments, provide exceptional member service, and work in a fast-paced call center environment.
Duties and Responsibilities
- Schedule appointments for members with various physicians/providers
- Respond to incoming calls, prioritize member needs, and offer alternatives when necessary
- Composed messages for physician/providers, Registered Nurses, or other medical staff based on member requests
- Utilize databases to provide information to members and other callers as requested
- Refer members to eligibility department as appropriate
- Notify members of appointment/scheduling changes by telephone as directed
- Schedule, reschedule, and/or verify appointments
- Answer member inquiries
Requirements
To be successful in this role, you must have:
- One (1) year of customer service experience in a service-related industry, preferably healthcare
- Effective telephone communication skills and excellent interpersonal skills
- Able to effectively communicate, verbally and in writing, in English
- Bilingual (English/Spanish) Level I required
Compensation and Benefits
The estimated annual salary for this role is around $60,000 - $70,000, depending on experience. Kaiser Permanente offers a comprehensive benefits package, including medical, dental, and vision coverage, 401(k) matching, and paid time off.
Why Join Our Team?
Kaiser Permanente is a dynamic and growing organization committed to providing high-quality care to our members. As an Appointment Clerk, you will have the opportunity to work with a talented team, develop your skills, and make a meaningful difference in the lives of our members.
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