Distribution Specialist
3 weeks ago
Job Overview
SP Inc. is seeking a highly motivated and organized Distribution Specialist to join our team. As a Distribution Specialist, you will be responsible for managing client relationships, providing exceptional customer service, and coordinating fulfillment activities.
Responsibilities
- Service and maintain assigned accounts efficiently
- Take ownership of account issues and resolve them promptly
- Monitor systems to ensure orders meet customers' SLAs
- Schedule appointments and maintain workflow according to priority tasks
- Submit tickets for missed appointments and follow up on rescheduling
- Send billing forms for non-inclusive services performed on the order level to the Billing department
- Maintain an orderly workflow according to priority tasks
- Prepare and QC orders prior to warehouse handoff, at least 24-48 hours before the pickup appointment
- Cross-train on various accounts for coverage while peers are out of the office
- Stay updated with accounts routing guides and crucial information
- Maintain updated routing guides on shared drive
- Create, follow, or update SOP as requirements change
- Communicate effectively with clients, office, and warehouse team members
- Monitor email communications and reply in a timely manner
- Escalate critical issues or matters that may arise to management
Requirements
- EDI knowledge with specific account management (e.g., Home Depot, Lowes, Walmart, Ross, Amazon)
- Familiarity with exporting and printing UCC 128 or compliance labels
- Able to close (ship) orders systematically and submit ASN's as per vendor requirements
Preferred Qualifications
- Excellent interpersonal and customer service skills
- Strong organizational and time management skills
- Experience in logistics, fulfillment, or transportation industry
- Knowledge of warehouse operations and supply chain management
- Ability to analyze and interpret data and make informed decisions
- Proficiency in Microsoft Office and related software
- Experience with WMS systems (e.g., Dynamics 365, RAMP, other logistics software)
- Effective communication skills, both written and verbal
Compensation
The estimated salary for this position is $55,000 - $65,000 per year, depending on experience.
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