Distribution Specialist

3 weeks ago


Las Vegas, Nevada, United States SP Inc. Full time

Job Overview

SP Inc. is seeking a highly motivated and organized Distribution Specialist to join our team. As a Distribution Specialist, you will be responsible for managing client relationships, providing exceptional customer service, and coordinating fulfillment activities.

Responsibilities

  • Service and maintain assigned accounts efficiently
  • Take ownership of account issues and resolve them promptly
  • Monitor systems to ensure orders meet customers' SLAs
  • Schedule appointments and maintain workflow according to priority tasks
  • Submit tickets for missed appointments and follow up on rescheduling
  • Send billing forms for non-inclusive services performed on the order level to the Billing department
  • Maintain an orderly workflow according to priority tasks
  • Prepare and QC orders prior to warehouse handoff, at least 24-48 hours before the pickup appointment
  • Cross-train on various accounts for coverage while peers are out of the office
  • Stay updated with accounts routing guides and crucial information
  • Maintain updated routing guides on shared drive
  • Create, follow, or update SOP as requirements change
  • Communicate effectively with clients, office, and warehouse team members
  • Monitor email communications and reply in a timely manner
  • Escalate critical issues or matters that may arise to management

Requirements

  • EDI knowledge with specific account management (e.g., Home Depot, Lowes, Walmart, Ross, Amazon)
  • Familiarity with exporting and printing UCC 128 or compliance labels
  • Able to close (ship) orders systematically and submit ASN's as per vendor requirements

Preferred Qualifications

  • Excellent interpersonal and customer service skills
  • Strong organizational and time management skills
  • Experience in logistics, fulfillment, or transportation industry
  • Knowledge of warehouse operations and supply chain management
  • Ability to analyze and interpret data and make informed decisions
  • Proficiency in Microsoft Office and related software
  • Experience with WMS systems (e.g., Dynamics 365, RAMP, other logistics software)
  • Effective communication skills, both written and verbal

Compensation

The estimated salary for this position is $55,000 - $65,000 per year, depending on experience.



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