Distribution Operations Specialist

4 days ago


Las Vegas, Nevada, United States SP Inc. Full time
Position Overview: SP Inc. is seeking an experienced Client Relationship Manager to join our team. This is a full-time on-site role responsible for managing client relationships, providing exceptional customer service, and ensuring quality control. The ideal candidate will have strong organizational and time management skills, as well as experience in logistics, fulfillment, or transportation industry. We offer a competitive salary ($55,000 - $75,000 per year), opportunities for professional growth and development, and a dynamic work environment.

About Us: Our company provides distribution services catering to restaurant owners with a variety of offerings. We are committed to delivering high-quality products and exceptional customer service.

Responsibilities:
  1. Service and maintain assigned accounts accordingly.
  2. Take ownership of account issues and follow through with resolutions.
  3. Monitor systems to ensure orders meet customers' SLA.
  4. Set up appointments and maintain scheduling.
  5. Submit tickets for missed appointments and follow up for rescheduling.
  6. Sending billing forms for non-inclusive services performed on the order level to the Billing department.
  7. Maintain an orderly workflow according to priority tasks.
  8. Prepare and QC orders prior to warehouse handoff, at least 24-48 hours before pickup appointment.
  9. Cross-train on various accounts for coverage while peers are out of the office.
  10. Stay updated on accounts routing guides and crucial information.
  11. Maintain updated routing guides on shared drive.
  12. Create, follow, or update SOP as requirements change.

Requirements: Experience in logistics, fulfillment, or transportation industry, familiarity with EDI knowledge and specific account management, ability to close (ship) orders systematically and submit ASN's as per vendor's requirements, excellent interpersonal and customer service skills, and strong organizational and time management skills.

Salary Range: $55,000 - $75,000 per year.

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