Customer Success Manager

4 weeks ago


Schaumburg, Illinois, United States Inspire Marketing Services Full time
About Inspire Marketing Services

Inspire Marketing Services is a leading distributor in the promotional products industry, focused on managing the production of tangible marketing tools for marketing & event managers. We pride ourselves on building stellar client relationships and utilizing automation technology to streamline processes, ensuring that we are always a step ahead of our clients needs.

Position Overview

The Customer Success Manager plays a pivotal role in maintaining and growing client relationships, acting as the primary point of contact for key accounts. This role requires a proactive, solutions-driven professional capable of anticipating and addressing client needs while maintaining seamless communication with both clients and internal teams.

Key Responsibilities
  • Client Relationship Management: Build and maintain strong, long-term relationships with clients by understanding their needs and providing solutions that go beyond standard order-taking
  • Account Growth & Retention: Proactively identify opportunities for repeat business and upsell within existing accounts by anticipating client needs and offering creative promotional solutions
  • Issue Resolution: Act as the main point of contact for addressing and resolving client issues promptly
  • Collaboration & Communication: Ensure clear and detailed communication of finalized client solutions to the order entry team, ensuring all details are represented accurately to avoid errors
  • Client Project Anticipation: Proactively identify and suggest potential projects & opportunities based on client history and industry trends
Qualifications
  • Bachelors degree or equivalent experience in a related field
  • Minimum of 5 years in a client-facing role, with experience managing client relationships
  • Exceptional written and verbal communication skills
  • Proficiency in Microsoft Excel and familiarity CRM and ERP systems; experience with these platforms is a plus
  • Strong attention to detail, particularly in managing customized client solutions and ensuring accuracy in execution
  • Ability to collaborate cross-functionally and work effectively with various departments to meet client needs and drive success


  • Schaumburg, Illinois, United States Misumi USA Full time

    The Customer Success Specialist will play a pivotal role in crafting customer-success strategies, building strong relationships with customers, and collaborating with cross-functional leaders to deliver exceptional customer experiences for MISUMI's industrial digital manufacturing offerings.Establish trusted relationships with assigned clients to ensure the...


  • Schaumburg, Illinois, United States Misumi USA Full time

    About the RoleWe are seeking a highly skilled Customer Success Specialist to join our team at Misumi USA. As a key member of our Industrial Digital (ID) Manufacturing team, you will play a critical role in crafting customer-success strategies, building strong relationships with customers, and collaborating with cross-functional leaders to deliver exceptional...


  • Schaumburg, Illinois, United States Misumi USA Full time

    Job DescriptionThe Customer Success Specialist will help craft our customer-success strategies, build strong relationships with customers and collaborate with cross-functional leaders internally to deliver consistently excellent customer experiences for the Industrial Digital (ID) Manufacturing's meviy offerings.The ideal candidate is passionate about using...


  • Schaumburg, Illinois, United States Inspire Marketing Services Full time

    About Inspire Marketing ServicesWe are a leading distributor in the promotional products industry, focused on managing the production of tangible marketing tools for marketing & event managers. Our team prides itself on building stellar client relationships and utilizing automation technology to streamline processes, ensuring that we are always a step ahead...


  • Schaumburg, Illinois, United States Paylocity Full time

    Job Title: Director of Client ConsultingJoin Paylocity, a leading provider of cloud-based HR and payroll software solutions, as we seek a seasoned Director of Client Consulting to lead our Sales Support Division. This critical role will be responsible for managing a team of Client Consulting Managers, driving sales revenue, and delivering exceptional client...


  • Schaumburg, Illinois, United States Central Garden & Pet Full time

    Customer Service Representative - Account ManagementAre you looking for a challenging role in customer service and account management? Central Garden & Pet is seeking a Customer Service Representative to partner with our sales team to deliver exceptional customer service to assigned accounts.This role is based in our Schaumburg, IL office and involves a...


  • Schaumburg, Illinois, United States Brett Twitty - State Farm Agent Full time

    Job DescriptionAs a Customer Service Manager with Brett Twitty - State Farm Agent, you will generate exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries,...


  • Schaumburg, Illinois, United States Misumi USA Full time

    Job DescriptionMISUMI USA is a global leader in the design, production, and distribution of automated manufacturing components. We are seeking a talented Customer Service Representative to join our fast-growing, highly profitable company.This is an onsite Monday through Friday office position in our Schaumburg Corporate office. The successful candidate will...


  • Schaumburg, Illinois, United States Hispanic Technology Executive Council Full time

    Job SummaryThe Customer Management Program Lead Analyst will play a critical role in driving customer engagement and loyalty across the organization. This individual will lead the development and execution of marketing campaigns to acquire and retain customers, while also collaborating with internal teams to ensure seamless execution.Key...


  • Schaumburg, Illinois, United States Citigroup Inc Full time

    About the RoleThe Customer Management Program Lead Analyst will play a critical role in driving the customer lifecycle, including early engagement, usage and loyalty, and retention strategies. This position will work closely with the Marketing & Franchise Development organization to deepen and expand customer relationships, increase product and service...

  • Production Manager

    4 weeks ago


    Schaumburg, Illinois, United States The Leaders Lab Full time

    Job Title: Production ManagerThe Production Manager is a key role in our organization, responsible for creating a high-performing operational environment that motivates and inspires the team to achieve their objectives.Key Responsibilities:Customer Experience: Collaborate with Sales and Service teams to ensure Cintas is positioned to grow and retain...


  • Schaumburg, Illinois, United States Hispanic Technology Executive Council Full time

    The Customer Marketing team at Hispanic Technology Executive Council drives all aspects of the customer lifecycle, including Early Engagement, Usage & Loyalty, and Retention strategies. The team is a critical driver of Marketing, with a vision to deepen and expand the relationships our customers have with the company, increasing their usage of our products...


  • Schaumburg, Illinois, United States Jimmy John Full time

    Key Responsibilities: Greet customers and take orders in a friendly and efficient manner. Operate cash register and collect payments from customers. Maintain cleanliness and sanitation of the restaurant. Prepare and serve high-quality sandwiches to customers. Work effectively as part of a team to ensure excellent customer service and a positive dining...

  • Product Manager

    4 weeks ago


    Schaumburg, Illinois, United States Charles Industries, LLC. Full time

    Product Manager Job DescriptionAt Charles Industries, LLC., we are seeking a highly skilled Product Manager to lead our product lines and drive business growth. The successful candidate will be responsible for synthesizing customer requirements, specifying and justifying future development projects, determining pricing, driving margin improvement, providing...


  • Schaumburg, Illinois, United States e Consulting Full time

    Job Title: Lead Customer Service AgentThe Customer Service Team Lead is responsible for guiding and monitoring a team of Customer Service agents to provide exceptional customer service to our consumers and servicing companies.Key Responsibilities:Provide an impeccable level of customer service to clients and servicing companies.Field and resolve escalated...

  • Assistant Manager

    3 weeks ago


    Schaumburg, Illinois, United States AKIRAshopAKIRA Full time

    About AKIRAAKIRA is a dynamic and fashion-forward company that offers a unique shopping experience to its customers. We are seeking a highly motivated and experienced Assistant Manager to join our team.Key ResponsibilitiesRecruit, interview, and hire new employees and managersTrain and develop top-notch employees and managersDevelop and maintain a high store...


  • Schaumburg, Illinois, United States U.S. Waterproofing Full time

    Are you a people person with a passion for delivering exceptional customer experiences?As a Customer Service Representative at U.S. Waterproofing, you will be the face of our company, providing top-notch support to our customers through phone calls, emails, and other communication channels. If you have a positive attitude, excellent communication skills, and...


  • Schaumburg, Illinois, United States Warburton Group Full time

    Job OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Sales Associate at the Warburton Group.Key Responsibilities:Develop and maintain strong relationships with customers to increase loyalty and retentionCommunicate effectively with customers to understand their needs and provide solutionsMonitor...


  • Schaumburg, Illinois, United States Paylocity Full time

    At Paylocity, we're committed to providing our clients with a high level of service. As an Implementation Consultant, you'll play a critical role in maintaining this commitment within our Implementation area.The Emerging Market Implementation Consultant will provide first-level support to our clients by facilitating training and payroll processing support...


  • Schaumburg, Illinois, United States State Farm Insurance Full time

    Job Summary: As an Account Associate at State Farm Insurance, you will play a vital role in providing exceptional customer service and support. Your primary responsibility will be to assist customers with their insurance needs by providing accurate and timely information.Key Responsibilities:Process policy changes and updates in the systemHandle incoming...