Customer Success Manager
4 weeks ago
Inspire Marketing Services is a leading distributor in the promotional products industry, focused on managing the production of tangible marketing tools for marketing & event managers. We pride ourselves on building stellar client relationships and utilizing automation technology to streamline processes, ensuring that we are always a step ahead of our clients needs.
Position OverviewThe Customer Success Manager plays a pivotal role in maintaining and growing client relationships, acting as the primary point of contact for key accounts. This role requires a proactive, solutions-driven professional capable of anticipating and addressing client needs while maintaining seamless communication with both clients and internal teams.
Key Responsibilities- Client Relationship Management: Build and maintain strong, long-term relationships with clients by understanding their needs and providing solutions that go beyond standard order-taking
- Account Growth & Retention: Proactively identify opportunities for repeat business and upsell within existing accounts by anticipating client needs and offering creative promotional solutions
- Issue Resolution: Act as the main point of contact for addressing and resolving client issues promptly
- Collaboration & Communication: Ensure clear and detailed communication of finalized client solutions to the order entry team, ensuring all details are represented accurately to avoid errors
- Client Project Anticipation: Proactively identify and suggest potential projects & opportunities based on client history and industry trends
- Bachelors degree or equivalent experience in a related field
- Minimum of 5 years in a client-facing role, with experience managing client relationships
- Exceptional written and verbal communication skills
- Proficiency in Microsoft Excel and familiarity CRM and ERP systems; experience with these platforms is a plus
- Strong attention to detail, particularly in managing customized client solutions and ensuring accuracy in execution
- Ability to collaborate cross-functionally and work effectively with various departments to meet client needs and drive success
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Customer Success Strategist
3 weeks ago
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Customer Success Strategist
4 weeks ago
Schaumburg, Illinois, United States Misumi USA Full timeAbout the RoleWe are seeking a highly skilled Customer Success Specialist to join our team at Misumi USA. As a key member of our Industrial Digital (ID) Manufacturing team, you will play a critical role in crafting customer-success strategies, building strong relationships with customers, and collaborating with cross-functional leaders to deliver exceptional...
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Customer Success Strategist
3 weeks ago
Schaumburg, Illinois, United States Misumi USA Full timeJob DescriptionThe Customer Success Specialist will help craft our customer-success strategies, build strong relationships with customers and collaborate with cross-functional leaders internally to deliver consistently excellent customer experiences for the Industrial Digital (ID) Manufacturing's meviy offerings.The ideal candidate is passionate about using...
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Customer Success Manager
4 weeks ago
Schaumburg, Illinois, United States Inspire Marketing Services Full timeAbout Inspire Marketing ServicesWe are a leading distributor in the promotional products industry, focused on managing the production of tangible marketing tools for marketing & event managers. Our team prides itself on building stellar client relationships and utilizing automation technology to streamline processes, ensuring that we are always a step ahead...
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Director of Client Success
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