Director of Client Success

2 days ago


Schaumburg, Illinois, United States Paylocity Full time
Job Title: Director of Client Consulting

Join Paylocity, a leading provider of cloud-based HR and payroll software solutions, as we seek a seasoned Director of Client Consulting to lead our Sales Support Division. This critical role will be responsible for managing a team of Client Consulting Managers, driving sales revenue, and delivering exceptional client experiences.

Key Responsibilities:
  • Develop and execute a business plan for the Client Consulting department, aligning priorities with the organization's annual sales goals.
  • Manage 6-8 Client Consulting Managers to maximize sales revenue, review expenses, and stay within budget.
  • Counsel with each Client Consulting Manager on monthly sales objectives, weekly activity goals, and action plans as needed.
  • Conduct bi-weekly one-on-one meetings with each Client Consulting Manager using a structured agenda.
  • Regularly review department performance to ensure sales and quota responsibilities are on target at the manager and Client Consulting Representative level.
  • Recruit, hire, and train Client Consulting Manager team members to required headcount levels.
  • Constructively handle customer complaints and establish a chain of command for escalations.
  • Create a climate that attracts, retains, and motivates the Client Consulting department to reach high-quality standards.
Requirements:
  • 3-5 years of experience in sales management.
  • 2-3 years of sales experience with SaaS solutions.
  • Proven track record in managing and directing a highly-skilled, motivated, successful, and results-oriented salesforce.
  • Strong leadership qualities with good communication and interpersonal skills.
  • Strong understanding of customer and market dynamics and requirements.
  • Willingness to travel and work in a virtual environment.
  • Proven leadership and ability to drive sales teams.
  • Able to operate in a fast-paced and changing market environment.

Paylocity is an equal-opportunity employer, committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law.

We believe diversity makes us better and actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers.



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