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Hotel Lead

2 months ago

Colorado Springs, Colorado, United States HYATT Hotels Full time
{"title": "Hotel Host Lead", "description": "Unlock the Art of Exceptional Guest Service

At Hyatt Hotels, we're dedicated to creating unforgettable experiences for our guests. As a Hotel Host Lead, you'll play a vital role in bringing our brand promise to life.

Key Responsibilities:
  • Provide exceptional guest service, ensuring a warm and welcoming experience for all visitors.
  • Train and mentor new Hotel Hosts, empowering them to deliver outstanding service.
  • Conduct daily huddles to ensure clear communication and seamless execution of events.
  • Oversee food and beverage inventory, ordering, and FIFO processes to maintain high standards.
  • Lead property tours for new hires and clients, showcasing our facilities and services.
  • Coordinate group reservations, ensuring pre-assignment and pre-keying.
  • Initiate boards for Housekeeping and conduct walk-throughs with follow-up reports.
  • Manage meeting room setup and teardown for internal and external clients.
  • Act as Manager on Duty in the absence of management.
  • Monitor inventory control of Hotel Host Stand supplies and kitchen supplies.
  • Process City Ledger follow-up notices and billing.

Our successful Hotel Host Leads demonstrate a passion for delivering exceptional guest experiences, creating meaningful connections, and driving business results. If you're a customer-focused professional with a desire to grow into a leadership role, we encourage you to apply.

Requirements:
  • High School Diploma or equivalent.
  • At least six months of experience as a Hotel Host at Hyatt Place.
  • Completion of all First Place Training Modules.
  • Schedule flexibility, with the ability to work any shift.
  • Outstanding customer service skills.
  • Ability to work well with other associates.
  • A desire and ability to grow into a management role.
", "lang_code": "en-US"}