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Logistics Operations Supervisor

2 months ago

Ashland, Virginia, United States NEFCO Corp Full time

Job Overview: The Logistics Operations Supervisor will oversee all logistical functions associated with distribution activities, ensuring efficient management of receiving, storage, inventory oversight, picking, packing, and route preparation for product delivery.

Key Responsibilities:

  • Direct and streamline all warehouse operations to enhance productivity.
  • Promote a culture of ongoing improvement by utilizing key performance indicators, training, and mentoring to keep team members focused on essential operational elements.
  • Maintain effective communication with all operational staff as necessary.
  • Provide support to Customer Service, Counter personnel, Quality Assurance/Quality Control, and Inventory Management as required.
  • Supervise the review queue for branch operations.
  • Address and resolve any inquiries related to inbound, outbound, or product-related questions.
  • Conduct daily inspections of the warehouse to identify safety and cleanliness concerns.
  • Analyze daily reports to uncover opportunities for improvement and identify root causes of issues.
  • Manage all cross-docking and transfer operations as they occur.
  • Resolve general operational challenges as they arise.
  • Ensure timely and accurate processing of all parcel shipments for customer delivery.

Personnel Management:

  • Address any employee-related issues that may arise.
  • Encourage communication and teamwork among staff to achieve operational objectives with high performance standards.
  • Complete all assigned training programs.
  • Monitor and enforce training initiatives for team members under your supervision.
  • Assist in the development and enhancement of training processes for team members.
  • Take responsibility for company projects that may relate indirectly to your area of oversight.
  • Ensure a safe and organized working environment at all times.
  • Evaluate team members and provide performance reviews to management as requested.
  • Communicate policies to ensure compliance and administer corrective actions as necessary.

Quality Assurance:

  • Ensure inventory accuracy to minimize shrinkage, damage, and obsolete stock.
  • Adhere to customer delivery schedules, linehaul pull times, and efficient routing for delivery vehicles.
  • Guarantee that orders are accurately picked, packed, loaded, and delivered, ensuring proper packaging and labeling for customer presentation.
  • Ensure all inbound shipments are received and stored accurately, both physically and in the inventory system.

Work Schedule:

Monday to Friday (with occasional Saturday work), requiring 45-50 hours per week.

Qualifications:

  • Proven track record as a results-driven individual with over 5 years of experience in industrial warehousing and distribution operations.
  • Strong communication skills across all levels of the organization.
  • Ability to lead, coach, delegate, and mentor Supervisors, Associates, and Drivers, fostering skill development to enhance productivity.
  • Capable of establishing priorities and working independently with minimal supervision.
  • Proficient in utilizing data and metrics to inform decisions and drive continuous operational enhancements.
  • High school diploma (or equivalent); a college degree is preferred.
  • Ability to interpret computer system images, reports, and documents.
  • Familiarity with NEFCO's ERP software system; experience with Eclipse is highly desirable.
  • Basic proficiency in Microsoft Word, Excel, and Outlook.
  • Analytical skills, including basic math capabilities.
  • Ability to utilize warehouse layouts for planning purposes.
  • Possess a positive, diligent attitude.
  • Detail-oriented with a hands-on approach, capable of multitasking and adapting to a fast-paced environment with changing priorities.
  • Ability to stand on concrete surfaces for extended periods.
  • Willingness to work in various climate conditions, including cold, heat, and humidity.
  • Physical capability to crouch, stoop, kneel, crawl, and twist for lifting tasks.
  • Ability to safely lift up to 75 lbs.
  • Experience operating warehouse equipment (including forklifts) and willingness to undergo recertification.