Operations Manager, Senior

3 weeks ago


Ashland, Virginia, United States The Vitamin Shoppe Full time

Job Summary

The Senior Operations Manager, Distribution Center, is responsible for the management of multi-shift, multi-channel distribution operations in an automated, high-volume distribution center. This role oversees all inbound and outbound processes to meet service level, cycle time, productivity, and cost objectives. The Senior Operations Manager collaborates with the distribution center senior team to manage and enhance the flow of product and information between vendors, DC, and stores/customers.

Key Responsibilities

  • Manage all operational activities associated with inbound and outbound operations to achieve distribution center operational goals and metrics.
  • Develop, implement, and execute tactical distribution center plans to meet overall distribution center and business strategy.
  • Develop and implement staffing strategies to meet business needs.
  • Provide leadership for up to 300 non-exempt HEs and 3-5 exempt direct reports.
  • Develop and enhance cross-business relationships to ensure collaboration in identifying and managing business improvement opportunities.
  • Work collaboratively across distribution center management teams and supply chain and business processes to identify and manage business process improvement opportunities.

Requirements

  • Bachelor's Degree in Business, Operations, Logistics, Supply Chain, Industrial Engineering, or related field strongly preferred.
  • Proficiency in the use of WMS (preferably Manhattan), automated distribution, and engineered labor standards.
  • Understanding of quality/process improvement tools Six Sigma, lean, 5S.
  • Strong understanding of workplace safety and experience with safety initiatives/OSHA reporting with proven safety results.
  • Understanding of distribution center associate relations with a focus on maintaining a non-union culture.

Experience

  • 5-7 years of Operations Manager-level experience in an automated distribution environment with a strong understanding of both outbound and inbound operations.
  • 5 years of WMS experience (preferably Manhattan Retail and D2C).
  • Experience with annual budget development and management.
  • Proven record of driving process accuracy through effective operations processes and controls.
  • Workflow design/re-design.
  • Experience with development, implementation, and execution of engineered labor standards.
  • Proven experience in developing process-level management teams.
  • Experience managing a multi-shift operations environment.
  • Collaborative experience working with Supply Chain partners to manage and enhance the flow of product and information between vendors, DC, and stores/customers.
  • Proven record of cycle time improvements.
  • Experience in developing, implementing, and executing quality performance standards with proven quality/order accuracy results.

Skills and Abilities

  • Strong/effective interpersonal and communication skills at all levels.
  • Team player with strong financial acumen and proven results in meeting/exceeding team-based performance goals based on safety, quality, speed, and operating expenses.
  • Proven analytical and planning skills.
  • Creative risk-taker who challenges the status quo.
  • Developer of teams, team performance, and process-level management teams.
  • Ability to be comfortable in a fast-paced, hands-on management environment.


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