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Alterations Customer Service Representative

2 months ago

FeastervilleTrevose, Pennsylvania, United States David's Bridal Full time
{"title": "Alterations Customer Service Representative", "description": "Unlock Your Potential in Alterations and Customer Service

At David's Bridal, we're seeking a skilled Alterations Customer Service Representative to join our team. As a critical role in the successful operation of our Alterations department, you'll contribute to providing superior customer service and completing tasks that drive our business forward.

Key Responsibilities:
  • Welcome and service customers with genuine enthusiasm, adapting your style to suit their needs.
  • Manage customer flow to deliver a five-star experience, meeting all service vows and operational checklist tasks.
  • Provide exceptional service to multiple customers at once, addressing concerns with confidence and partnering with leadership when needed.
  • Promote alterations services and personalization options, maintaining store standards and dress code requirements.
  • Press, steam, and spot clean merchandise, following quality control guidelines and inspecting garments for pristine condition.
  • Build long-term relationships to meet and exceed customer satisfaction and loyalty.
Requirements:
  • High school diploma or equivalent degree.
  • 1-2 years prior retail experience in an apparel or specialty store environment.
  • Prior sewing experience is helpful.
  • Prior experience with computerized POS systems.
What We Offer:
  • Rewarding environment and competitive pay.
  • Generous team member discount after the first pay period.
  • Dayforce Wallet - get paid early.
  • Health, dental, and vision insurance.
  • 401K program.
  • Paid vacation, sick days, and holidays.
  • Pet benefits.

We're committed to creating a culture where all forms of diversity are celebrated and seen as valuable. If you're passionate about delivering exceptional customer service and have a keen eye for detail, we encourage you to apply for this exciting opportunity.", "lang_code": "en-US"}