District Manager in Training

4 days ago

Norfolk, Virginia, United States Lids Full time
About Our Company

Lids Sports Group is a leading licensed sports retailer in North America, offering a wide range of fan and fashion-oriented headwear and apparel across the US, Canada, Mexico, Europe, and Australia. With a strong presence in Indianapolis, IN, our retail stores provide officially licensed headwear and apparel from collegiate and professional sports teams, as well as top brands like Nike, New Era, Adidas, and Mitchell & Ness.

We operate over 1,200 locations domestically and 50+ internationally, including specialty concept stores for the NBA, NHL, Paris Saint-Germain, and numerous MLB teams. Our company has built partnerships with iconic global brands, including Marvel, Playboy, and the Harlem Globetrotters, and has ambassadors like Justin Jefferson, Quavo, and Josephine Skriver, creating a community for both sports fans and fashion lovers.

Job Summary

The District Manager in Training is a key role in our company, responsible for training under the District Sales Manager within a specific geographic area. This position drives strategic product sell-through, delivers key business results, hires, and develops store associates. As a DMIT, you will ensure that store operational principles are followed and that each store provides exceptional service by offering expertise on Lids' products and services.

Key Responsibilities
  • People & Training Development
    • Manage the store's hiring strategy, including planning needs, recruitment strategy, projected turnover, and leaves of absence.
    • Develop Store Managers in the skills of recruiting and training to continually strengthen the talents and results in the market.
    • Share role and behavior expectations and coordinate onboarding training programs to acclimate new team members to Lids.
    • Engage team members by creating a fun and productive environment, including helping them understand how their work supports the success of the district and Lids overall.
    • Contribute to a respectful and inclusive team environment by establishing supportive working relationships and adhering to Lids Brand Standards.
  • Customer Experience
    • Ensure that stores deliver exceptional customer service, achieving key performance indicators (KPIs) and sales targets.
    • Create a selling culture within the stores by training and coaching on selling techniques with all associates and helping them understand how their work supports company objectives and the success of the store and Lids overall.
    • Resolve customer feedback and address issues, including customer escalations, urgent requests, and resolve to make it right to customers.
  • Operations
    • Manage individual stores compliance within the scheduling and payroll process to align with budget, policies, procedures, and applicable law.
    • Hold Store Managers accountable to planning, preparing, and managing the schedule according to labor requirements, availability, safety requirements, inventory management, and budget considerations to maintain efficiency and effectiveness of operations.
    • Manage business disruptions and provide operational continuity, including store closures, employee absenteeism, schedule/wages, operating hours impact, etc.
  • Product & Inventory Management
    • Ensure adherence to visual brand standards, inclusive of optimal layout and visual merchandising (VM) or product presentation strategy, window activations, hardware flips, mannequin flips, and seasonal or weekly merchandise changes.
    • Monitor and manage sell-through by monitoring product levels and ensuring inventory accuracy.

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