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Client Relationship Director

1 month ago

Pittsburgh PA USA, United States Kforce Full time
About the Role

Kforce is a leading professional staffing and solutions firm that provides strategic partnership in the areas of Technology and Finance & Accounting. Our mission is to build meaningful relationships and have a positive impact on the lives we serve.

Key Responsibilities
  • Develop and maintain strong relationships with clients through exceptional customer service, characterized by mutual respect, understanding, and trust.
  • Source prospective clients through referrals, networking, social media, internet research, sales leads, and direct contact.
  • Schedule and conduct client meetings to introduce new clients to the value of Kforce and engage them to utilize our professional staffing services.
  • Prepare and present professional services proposals.
  • Collaborate with Kforce colleagues to facilitate the placement process, including presentation of candidates, interview scheduling, client preparation and debrief, and salary negotiation.
  • Guide clients through the staffing process, ensuring they have full clarity of expectations.
  • Manage relationships throughout the assignment and expand Kforce presence within existing client accounts.
  • Continuously expand the Kforce client base through ongoing new business development.
  • Conduct all interactions with the utmost diplomacy and tact, maintaining confidentiality and treating others with conscientious respect.
  • Connect with candidates, colleagues, and clients on a regular basis to develop and maintain relationships, expand industry knowledge, and generate referrals and leads.
  • Stay abreast of current staffing trends and recommend creative strategies to facilitate continued new business development.
Requirements
  • BA/BS degree preferred.
  • 8-13 years of professional experience in a staffing, corporate, recruiting, or professional sales environment.
  • Ability to develop customer relationship management, consultative, and negotiation skills.
  • Proven organizational skills with attention to detail and the ability to self-manage, prioritize initiatives, and work well in a team environment with competing demands and tight deadlines.
  • Excellent verbal and written communication skills with an emphasis on tact and diplomacy.
  • Strong internet research skills and proficiency in MS Office, including Word and Excel.
About Kforce

Kforce is an EEO/Affirmative Action Employer. We are committed to diversity and inclusion in the workplace and welcome applications from qualified candidates of all backgrounds.