Enterprise Director of Client Experience

4 weeks ago

Tampa FL USA, United States Exela Enterprise Solutions Full time

Director Service Delivery

About the Role:

As the Director of Service Delivery, you will be responsible for overseeing the end-to-end delivery of services to our clients, ensuring high levels of customer satisfaction and operational excellence. You will lead a team of service delivery managers and specialists, setting strategic objectives, implementing best practices, and driving continuous improvement initiatives to optimize service delivery processes and outcomes.

Key Responsibilities:

  • Develop and implement service delivery strategies, policies, and procedures to meet client needs and organizational objectives.
  • Lead and manage a team of service delivery managers and specialists, providing direction, guidance, and support to ensure effective service delivery and customer satisfaction.
  • Establish and monitor key performance indicators (KPIs), service level agreements (SLAs), and metrics to track performance, identify areas for improvement, and drive operational excellence.
  • Collaborate with internal stakeholders, including sales, account management, product development, and support teams, to align service delivery efforts with client requirements and business goals.
  • Oversee the planning, scheduling, and allocation of resources (e.g., personnel, equipment, tools) to ensure efficient and timely delivery of services.
  • Monitor and analyze service delivery trends, customer feedback, and industry best practices to identify opportunities for innovation, process optimization, and service improvement.
  • Develop and maintain strong relationships with clients, acting as a trusted advisor and escalation point for service-related issues and concerns.
  • Lead service delivery reviews and meetings with clients, providing updates on performance, addressing issues and risks, and identifying opportunities for value-added services and upselling opportunities.
  • Ensure compliance with regulatory requirements, industry standards, and company policies and procedures related to service delivery, data security, and privacy.
  • Prepare and present regular reports and presentations to senior management, providing insights into service delivery performance, trends, and initiatives.

Qualifications:

  • Bachelor's degree in business administration, management, information technology, or a related field (or an equivalent combination of education and relevant experience). Advanced degree (e.g., MBA) is preferred.
  • Minimum of 8-10 years of experience in service delivery management, client relationship management, or related fields, with at least 3-5 years in a leadership or director-level role.
  • Proven track record of success in driving service delivery excellence, achieving high levels of customer satisfaction, and meeting or exceeding performance targets and objectives.
  • Strong leadership and management skills, with the ability to inspire and motivate teams, foster collaboration, and drive results in a dynamic and fast-paced environment.
  • Excellent communication and interpersonal skills, with the ability to build and maintain relationships with clients, internal stakeholders, and cross-functional teams.
  • Strategic thinker with strong analytical and problem-solving abilities, capable of translating client needs and business requirements into actionable strategies and initiatives.
  • Experience in managing service delivery teams, including recruitment, training, performance management, and professional development.
  • Knowledge of service delivery methodologies, frameworks, and best practices, with experience implementing and optimizing service management processes and tools.
  • Bilingual, English and Spanish.

  • Enterprise Director Client Experience

    2 weeks ago

    Tampa, United States Exela Enterprise Solutions Full time

    Director Service Delivery About the Role: As the Director of Service Delivery, you will be responsible for overseeing the end-to-end delivery of services to our clients, ensuring high levels of customer satisfaction and operational excellence. You will lead a team of service delivery managers and specialists, setting strategic objectives, implementing best...

  • Enterprise Sales Director

    3 weeks ago

    Tampa, FL , USA, United States Orlando Telephone Company Inc Full time

    Account Director, Enterprise Job SummaryOrlando Telephone Company Inc. is seeking a highly skilled Account Director, Enterprise to join our team. This dynamic role requires a strong emphasis on new customer prospecting, sales, and customer relationship management.Key Responsibilities:Sell the full suite of services to new and existing non-hotelier...

  • Enterprise Account Director

    3 weeks ago

    Tampa, FL , USA, United States Adobe Full time

    About the RoleWe are seeking an experienced Account Director to join our team at Adobe. As a key member of our enterprise sales team, you will be responsible for achieving sales targets through the sale of Adobe's Digital Marketing product lines to our largest customers in the Travel and Hospitality industry.Key ResponsibilitiesDevelop and execute strategic...

  • Client Solutions Director

    1 month ago

    Tampa, United States Robert Half Full time

    Robert Half is looking for professionals to join our business development team in the Tampa area. As a Client Solutions Director in the Management Resources practice, you will focus on cultivating project and business consulting opportunities within finance and accounting, human resources and operations, business systems and transformation. If you are a...

  • Enterprise Sales Director

    3 weeks ago

    Tampa, Florida, United States Pendo Full time

    Account Director Enterprise SalesWe are seeking exceptional enterprise Account Directors to join our mission as we elevate the world's experience with Software.Key Responsibilities:Drive revenue growth through closing new logos and managing existing accounts within your territory.Develop new business opportunities by analyzing and proactively targeting...

  • Enterprise Sales Director

    4 weeks ago

    Tampa, Florida, United States Orlando Telephone Company Inc Full time

    Job Summary:Orlando Telephone Company Inc. is seeking an experienced Enterprise Sales Director to join our team. The ideal candidate will have a strong background in telecommunications sales and a proven track record of success in selling to new commercial customers.Key Responsibilities:Sell the full suite of services to new and existing non-hotelier...

  • Enterprise Sales Director

    3 weeks ago

    Tampa, FL , USA, United States Adobe Full time

    Unlock Your PotentialAt Adobe, we're on a mission to empower individuals and organizations to create exceptional digital experiences. As an Account Director, you'll play a critical role in driving sales growth and delivering value to our customers. **Your Key Responsibilities**• Develop and execute strategic account plans to achieve sales targets• Build...

  • Director of National Sales

    3 weeks ago

    Tampa, FL , USA, United States Frontier Communications Full time

    Job Title: Director, National SalesAt Frontier Communications, we are seeking a seasoned sales leader to drive our market expansion efforts and drive revenue growth as a Director, National Sales.About the Role:We are looking for a strategic growth-minded individual with a proven track record of leading high-performing sales teams to join our team. As a...

  • Director of Enterprise Applications for SYSPRO ERP

    1 month ago

    Tampa, United States ICP Group Full time

    Innovative Chemical Products Group (ICP Group) is a leading formulator and manufacturer of specialty coatings, adhesives, and sealants serving the construction and industrial end markets. ICP Group is comprised of market leading brands known for innovation, quality, and performance. Founded in 2015 and supported by a lean corporate team, ICP Group has scaled...

  • Director of Client Experience

    4 weeks ago

    Tampa, Florida, United States FlyUSA, Inc. Full time

    pbJobDescription/b/ppFlyUSA,Inc.isseekingahighlyskilledandexperiencedprofessionaltofilltheroleofDirectorofClientExperience.Thispositionisresponsiblefordeliveringexceptionalservicetoouraircraftownersandon-fleetclientele,ensuringthateveryflightexperienceexceedsclientexpectations./ppbKeyResponsibilities:/b/pulliManageclientpreferences,schedules,andrequestswitht...

  • Client Director

    3 weeks ago

    Tampa, Florida, United States Optiv Full time

    Job SummaryAs a Client Director at Optiv, you will be responsible for selling security services and technology solutions to key strategic accounts within a geographic territory. You will lead a cross-functional team to build and execute a multi-year strategic account management plan for each account, focusing on identifying and understanding client business...

  • Sales Executive

    7 hours ago

    Tampa, FL , USA, United States vivenu GmbH Full time

    About vivenu GmbHvivenu GmbH is a cutting-edge ticketing platform that empowers event organizers to redefine their ticketing experiences. Founded in 2018, our mission is to provide a customizable and user-friendly solution for the global event industry.Job Description: Sales Executive - Enterprise Ticketing SolutionsWe are seeking an experienced Sales...

  • Senior Business Development Executive

    4 weeks ago

    Tampa, FL , USA, United States LM HALL ENTERPRISE Full time

    Job Title: Commission-Only Account ExecutiveAt LM HALL ENTERPRISE, we are seeking a highly motivated and experienced Commission-Only Account Executive to join our team. As a key member of our sales team, you will be responsible for identifying and targeting potential clients in the commercial construction industry.Key Responsibilities:Develop and implement...

  • Customer Service Operations Director

    4 days ago

    Tampa, FL , USA, United States Bank Of Tampa Full time

    Job DescriptionWe are seeking a highly skilled Customer Service Operations Director to join our team at Bank Of Tampa. The ideal candidate will have a proven track record of enhancing the overall smooth and effective functioning of banking operations.Key Responsibilities:Develop and enhance relationships with existing clients and targeted...

  • Research Director for Virtual Client Computing

    4 weeks ago

    Needham, MA , USA, United States International Data Group Inc. Full time

    Research Director for Virtual Client ComputingInternational Data Corporation (IDC) is seeking a highly experienced Research Director to lead our Virtual Client Computing research practice. This individual will be responsible for driving research in key areas such as desktop-as-a-service, digital employee experience, and support automation.The ideal candidate...

  • Client Experience Coordinator

    4 weeks ago

    Tampa, United States Sandy Morris Financial and Estate Planning Services, LLC Full time

    Client Experience Coordinator & Executive Assistant | Sandy Morris FinancialLocation: Tampa, FLStatus: Full-TimePosition Overview:As the Client Experience Coordinator & Executive Assistant at Sandy Morris Financial, reporting to the Executive Director of Operations, you’ll be instrumental in delivering exceptional service to clients. You will manage front...

  • Strategic Account Specialist, Government and Education, Spectrum Enterprise

    1 month ago

    Tampa, FL, United States Spectrum Full time

    Ready to guide government and education clients through the selection of fiber-based networking and managed solutions? As a Strategic Account Specialist at Spectrum Enterprise, you can do that.   Spectrum Enterprise provides modern enterprise technology solutions that meet the unique needs of some of the country’s biggest brands. If you’re looking to...

  • Enterprise Architect

    4 weeks ago

    Tampa, Florida, United States Hillsborough County Full time

    Job OverviewWe are seeking a highly skilled Enterprise Architect to join our team at Hillsborough County. As a key member of our IT department, you will be responsible for designing and implementing enterprise infrastructure technology standards and multi-platform hardware/software solutions for our network servers, storage systems, backup systems, personal...

  • Client Experience Coordinator

    4 weeks ago

    Tampa, Florida, United States Sandy Morris Financial and Estate Planning Services, LLC Full time

    At Sandy Morris Financial, we're seeking a highly skilled Client Experience Coordinator & Executive Assistant to join our team. This role is instrumental in delivering exceptional service to clients, managing front desk operations, and assisting the executive team.Key Responsibilities:Greet clients warmly and provide a personalized experienceManage front...

  • Director of Acquisitions and Underwriting Leadership

    3 weeks ago

    Washington, DC , USA, United States Enterprise Community Partners Full time

    Director of Acquisitions and Underwriting LeadershipEnterprise Community Partners is seeking a highly experienced Director of Acquisitions and Underwriting Leadership to join our team. As a key member of our Acquisitions team, you will be responsible for leading and mentoring a team of underwriters and associates, ensuring workload balance and expertise in...