Director of Client Operations

3 months ago

Pittsburgh, United States Premise Health Full time
Healthcare Without Rival    Premise Health is the world's leading direct healthcare provider and one of the largest digital providers in the country, serving over 11 million eligible lives across more than 2,500 of the largest commercial and municipal employers in the U.S. Premise partners with its clients to offer fully connected care – in-person and in the digital environment. It operates more than 800 onsite and nearsite wellness centers in 45 states and Guam, delivering care through the Digital Wellness Center and onsite, nearsite, mobile, and event solutions. 

Premise delivers value by simplifying complexity and breaking down barriers to give diverse member populations access to convenient, integrated, high-quality care. We offer more than 30 products, delivering the breadth and depth of care required to serve organizations' total populations. The result is healthcare that meets the needs of members and their families, helping them live healthier while lowering costs for organizations. 

Premise offers a wide range of dynamic, purpose-driven career opportunities. We are currently looking for a Director of Client Operations to join our team in the Northeast Region.   This individual must reside in Pittsburgh, Pennsylvania.    About the role:
    This position oversees and directs the operations management of multiple employer worksites across all lines of health and fitness related services within a geographic area. Is a subject matter expert and provides expertise managing and mentoring Health Center Leadership staff.      Essential Functions:
   
  • Serves as main client contact on strategic integration and expansion opportunities, maintaining strategic focus on client satisfaction and value added strategies and demonstrates the ability to proactively identify client needs related to healthcare trends.
  • Identifies processes to improve overall performance of health centers and defines innovative measurements of performance standards to integrate corporate strategies.
  • Demonstrates strong business acumen and knowledge of staffing, capacity, ROI, budget, margins, service and product offerings, to implement and drive strategic and relevant operational outcomes.
  • Strategically identifies and solves complex problems effectively with an emphasis on developing proactive approaches utilizing internal (corporate and regional) support.
  • Identifies and requests participation from corporate departments in strategic meetings as client needs dictate.
  • Owns client/site meetings, committees, and task forces to support strategic initiatives and goals.
  • Operational lead on implementations post-go-live.
  • Coordinates and productively facilitates communication across virtual sites and effectively navigates through multilayer client relationships (vendors, consultants, etc).
  • Demonstrates the ability to effectively manage complex multiple lines of service and clients.
  • Provides effective leadership, coaching, and mentoring at the site level.
  • Builds talent to proactively manage additional LOS.
  • Participates in sales process.
  • Escalation point for clients.
  • Consults with Medical, Legal or Compliance departments regarding regulations, practices act, practice law, certification requirements etc.
  • May be asked to complete ad hoc projects.
  • Manages site level supervisors.
  • Owns the client/site meetings, committees and task forces to support strategic initiative and goals; identifies and asks for participation of corporate departments in strategic meetings as client needs dictate.
  • Coordinates and communicates across virtual sites and shares best demonstrated practices with peers.
  • May be asked to complete ad hoc projects.
  • Oversees the management of up to 15 health centers with multiple lines of service.
  • Manages the relationship of up to 10 clients.
  • Manages a portfolio of $2M - $10M in Gross Annual Revenue
  • Manages (direct and indirect) up to 10 - 50 FTEs.
Job Requirements:   
  • Bachelor’s degree in a related field preferred or equivalent experience.
  • 7+ years’ experience in a business environment or related industry, managing others
  • Experience working as a licensed healthcare professional preferred 
  • Experience managing virtual teams
  • Healthcare experience managing in a medical, pharmacy, fitness or other similar environment preferred.
  • Experience in an Operations function desired
  • Prior budget and P&L responsibility desired
  • Demonstrated experience with medical information management systems
Preferred Experience:   
  • Demonstrated process or efficiency management.
  • Strong Excel, PowerPoint, Word and Outlook skills required
  • Strong written, verbal and presentation skills required
  • Excellent demonstrated follow up skills & attention to detail
  • Ability to work both independently and as a team member
  • Strong relationship building skills
  • Ability to interact at all levels of the organization (both internal and external)
  • Demonstrated strong leadership skills
  • Demonstrated adaptability and ability to manage change
  • Knowledge of Workers’ Compensation, Medicare and/or clinical standards of practice preferred.
Work-life balance is at the foundation of how decisions are made and where Premise is headed. We can only help people get, stay, and be well if we do the same for ourselves. In addition to competitive pay, Premise offers benefits packages including medical, dental, vision, life insurance, 401(k), paid holidays and vacation time, a company-sponsored wellness program, and much more our talent acquisition team will be happy to share with you.      Premise Health is an equal opportunity employer; we value inclusion, and we do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.   

  • Director of Client Operations

    3 months ago

    Pittsburgh, United States Premise Health Full time

    Healthcare Without Rival    Premise Health is the world's leading direct healthcare provider and one of the largest digital providers in the country, serving over 11 million eligible lives across more than 2,500 of the largest commercial and municipal employers in the U.S. Premise partners with its clients to offer fully connected care – in-person and in...

  • Operations Director

    1 day ago

    Pittsburgh, Pennsylvania, United States The Junkluggers of Pittsburgh Full time

    Job DescriptionThe Junkluggers of Pittsburgh is a leading eco-friendly junk removal company seeking an experienced Operations Director for our headquarters in Etna, PA. We require a highly motivated leader to drive our mission forward: customer satisfaction, landfill diversion, and sustainability focus. This role demands strong organizational skills,...

  • Director of Client Operations

    3 weeks ago

    Pittsburgh, PA, United States Premise Health Full time

    Healthcare Without Rival Premise Health is the world's leading direct healthcare provider and one of the largest digital providers in the country, serving over 11 million eligible lives across more than 2,500 of the largest commercial and municipal employers in the U.S. Premise partners with its clients to offer fully connected care - in-person and in the...

  • Director of Client Operations

    2 weeks ago

    Pittsburgh, PA, United States Premise Health Inc. Full time

    Healthcare Without Rival Premise Health is the world's leading direct healthcare provider and one of the largest digital providers in the country, serving over 11 million eligible lives across more than 2,500 of the largest commercial and municipal employers in the U.S. Premise partners with its clients to offer fully connected care – in-person and in the...

  • Executive Director, Facilities Operations

    3 weeks ago

    Pittsburgh, United States Sikat Group LLC Full time

    Put your innovative technical solutions to work to drive strong business results in Facilities/Engineering. Our Client's facilities segment is seeking a Facilities Management Professional in the Greater Pittsburgh Market to lead our Facilities Engineering program throughout all properties of Heritage Valley Health System. A successful candidate will provide...

  • Director of Operations and Event Management

    2 days ago

    Pittsburgh, Pennsylvania, United States Westminster College's School of Music Full time

    Job Title: Director of Operations and Event ManagementAbout the Role: We are seeking an experienced professional to lead our operations and event management team at Westminster College. As the Assistant Director of Custodial and Event Management Service, you will be responsible for managing day-to-day business operations, mitigating risk, and ensuring...

  • Operations Director

    3 weeks ago

    Pittsburgh, Pennsylvania, United States Wilson Workforce Solutions, LLC Full time

    Job Description:Americon is seeking an experienced Operations Director to oversee daily operations in our Pittsburgh office. This position focuses on the local market.About UsAmericon is a regional disaster recovery company with offices in Pennsylvania and Ohio. We provide professional services to clients across the region.Key ResponsibilitiesFinancial...

  • Senior Operations Director

    3 weeks ago

    Pittsburgh, Pennsylvania, United States Aramark Full time

    Aramark Sports & Entertainment is seeking a highly skilled Senior Operations Director to lead the management of food and beverage operations.This role offers an exciting opportunity to plan, manage, and lead multiple contracted services with significant revenue potential.The successful candidate will report directly to Senior Leadership and oversee a team of...

  • Project Director

    3 weeks ago

    Pittsburgh, Pennsylvania, United States FPC of Savannah Full time

    About FPC of SavannahWe are a US building products leader seeking a skilled Project Director to join our team in a remote role with site-to-site travel.

  • Operations Director

    3 weeks ago

    Pittsburgh, Pennsylvania, United States Techstra Solutions Full time

    We are seeking an experienced Operations Director to support the daily operations of our Pittsburgh office. This individual will oversee the smooth functioning of all administrative tasks, including onboarding, resource time and billing, vendor management, and office administration.The ideal candidate will have 3+ years' experience supporting at the...

  • Director of Technical Operations

    3 weeks ago

    Pittsburgh, Pennsylvania, United States University Of Pittsburgh Full time

    About the Role"> We are seeking an experienced and skilled Assistant Director Solutions and Project Management to lead our technical projects. ">Key Responsibilities:"> Manages multiple large, diverse, and complex technical projects throughout their entire duration. Led a team with strong documentation skills including user stories and functional...

  • Senior Operations Director

    2 days ago

    Pittsburgh, Pennsylvania, United States Aramark Full time

    Job OverviewWe are seeking a highly experienced Senior Operations Director to lead our food and beverage operations at Aramark. As a key member of our senior leadership team, you will be responsible for managing multiple contracted services with significant revenue potential.

  • Electronics Manufacturing Operations Director

    1 week ago

    Pittsburgh, Pennsylvania, United States Pacific Technical Resources LLC Full time

    Job Title: Electronics Manufacturing Operations DirectorWe are seeking an experienced Director to lead our production operations in Camden, NJ. As a key member of our team, you will be responsible for directing the development and implementation of activities in production area(s) to meet production goals, quality, and cost objectives.The ideal candidate...

  • Director of Technical Operations

    5 days ago

    Pittsburgh, Pennsylvania, United States McCarl's Technical Services LLC Full time

    About the RoleWe are seeking a highly experienced and motivated Director of Technical Operations to lead our talented engineering and design team at McCarl's Technical Services LLC.The ideal candidate will provide strategic and operational leadership to our multi-disciplinary team, encompassing Process, Mechanical, Civil, Structural, Electrical, and Controls...

  • Client Operations Analyst

    5 days ago

    Pittsburgh, United States Genesis10 Full time

    Genesis10 is currently seeking an Operations Client Analyst with our financial services client in Pittsburgh, PA. This is a nine month contract to hire position requiring 5 days a week onsite during training then can move to hybrid requiring 3 days onsite. Responsibilities Be attentive in following the procedures and reporting discrepancies Ensure assigned...

  • Client Operations Analyst

    7 days ago

    Pittsburgh, United States Genesis10 Full time

    Genesis10 is currently seeking an Operations Client Analyst with our financial services client in Pittsburgh, PA. This is a nine month + contract to hire position requiring 5 days a week onsite during training then can move to hybrid requiring 3 days onsite. Responsibilities Be attentive in following the procedures and reporting discrepancies Ensure...

  • Logistics Operations Director

    1 day ago

    Pittsburgh, Pennsylvania, United States We Guide, You Grow LLC. Full time

    Job TitleWe are seeking a skilled Logistics Operations Director to join our team at We Guide, You Grow LLC. This leadership role involves overseeing the strategic direction, operations, and growth of our dedicated services division.The ideal candidate will have a strong background in trucking operations and sales, with experience in managing teams,...

  • Sales Leadership Director

    3 weeks ago

    Pittsburgh, Pennsylvania, United States Diehl CDJR of Robinson Full time

    Job SummaryThe Sales Leadership Director at Diehl CDJR of Robinson will oversee the sales operations and lead the team to achieve exceptional results. This role requires a strong leader with excellent communication skills.About UsDiehl CDJR of Robinson is a reputable automotive dealership in Pittsburgh, Pennsylvania, specializing in new and used vehicle...

  • Medical Director for Clinical Operations

    3 weeks ago

    Pittsburgh, Pennsylvania, United States Metro Community Health Center Full time

    Job Summary:Metro Community Health Center is seeking a highly skilled Medical Director for Clinical Operations to lead our team in delivering exceptional patient care. As a key member of our leadership team, you will be responsible for ensuring the highest standards of medical care and administrative operations within our clinics.About Metro Community Health...

  • Client Operations Analyst

    1 week ago

    Pittsburgh, United States Genesis10 Full time

    Genesis10 is currently seeking an Operations Client Analyst with our financial services client in Pittsburgh, PA. This is a nine month + contract to hire position requiring 5 days a week onsite during training then can move to hybrid requiring 3 days onsite.Scroll down the page to see all associated job requirements, and any responsibilities successful...