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Senior Operations Leader

2 months ago

Cincinnati, Ohio, United States Worldpay Full time
Job Overview
Senior Operations Leader | Customer Experience
Are you prepared to embark on your next professional journey?
Join one of the leading names in the payments industry. With our advanced technology, we handle the highest volume of transactions globally, contributing to the daily functioning of the global economy.

At Worldpay, you become part of a worldwide network of professionals and innovators, dedicated to transforming an industry by continuously improving our processes and simplifying payment methods for millions of users.

What Defines a Worldpayer?
It’s straightforward: Think, Act, Win.

We maintain a spirit of curiosity, consistently seeking the right questions to enhance our performance, and we find innovative solutions to streamline complexities.

We are dynamic; every Worldpayer is empowered to make decisions that benefit our clients. We are resolute, embracing both victories and setbacks as a unified team.

We are in search of a Senior Operations Leader to join our progressive North America Business Experience team, aiming to unlock the potential of every enterprise.

About Our Team

Our Customer Experience Worldpayers are essential to our mission — enabling us to deliver exceptional support to our clients.

With unwavering commitment and enthusiasm, they continuously seek ways for collective growth.
Your Responsibilities
Oversee the daily operations of Gift Card support services, collaborating across departments to ensure that service level agreements are fulfilled. Support clients and critical business objectives.
Your Domain
You will manage this in our vibrant Cincinnati Hub.

While we are a large team of Worldpayers located in North America, we foster collaborative environments and frequently celebrate our achievements together.

Your Qualities
  • Dynamic: You advocate for your ideas and remain adaptable to bring them to fruition. You understand that every action contributes to the bigger picture.
  • Empowered: You take initiative, making thoughtful and calculated decisions to advance.
  • Accountable: You are proactive and relentless in pursuing your objectives.
  • Determined: You maintain an open mindset, learning from both successes and failures. You are always on the lookout for solutions that provide value.
  • Inclusive: You promote collaboration, encouraging others to excel and welcoming diverse perspectives.
Worldpay Benefits
We recognize that your career is just one aspect of your life. That's why we offer comprehensive benefits and programs to support you at every stage.

Here’s a glimpse of what we provide:
- Competitive salary and benefits package.
- Opportunities to engage in charitable activities and contribute to your community.
- Parental leave policy.
- Global recognition platform.
- Access to Virgin Pulse.
- Global employee assistance program.
What Makes a Worldpayer
At Worldpay, we take our values seriously and embody them daily. Think like a customer, act like an owner, and win as a team.
We are curious, humble, and creative. We ask the right questions, listen, and learn to improve continuously. We simplify complexities and strive to create a significant impact for our colleagues and clients.
We are empowered, accountable, and dynamic. We remain agile, using our initiative and taking calculated risks to progress. We never stand still or settle; we work diligently to achieve our goals. We champion our ideas and stay flexible to realize them. Every action counts.
We are determined, inclusive, and open. Unlocking potential requires collaboration as a global community. Our work transcends borders, and we remain united by our purpose. We work together, always encouraging others to excel and embracing new viewpoints.
Does this resonate with you? Then you embody the spirit of a Worldpayer.