Senior Director of Operations

4 weeks ago


Cincinnati, Ohio, United States Worldpay Full time
About the Role

We are seeking a Senior Director of Operations to join our North America Business Experience team. This role will lead the Customer Care organization for US SMB, including vendor partner support.

The ideal candidate will have a proven track record of delivering an operations environment that meets all service level agreements, including 24/7 availability and response time parameters.

Key responsibilities will include managing the processing environment, developing and recommending tactical and strategic plans for processing operations, and selecting, training, and developing an efficient and effective processing team.

The successful candidate will be a dynamic leader who can empower their team to make the right decisions for customers, while also identifying and recommending cost-saving and continuous improvement initiatives.

This is an exciting opportunity to join a global community of experts and changemakers at Worldpay, where we are constantly evolving how we work and making the way millions of people pay easier, every day.

What You'll Own
  • Leads the Customer Care organization for US SMB, including vendor partner support
  • Manages the processing environment to protect production systems critical to the success of the business
  • Delivers an operations environment that meets all service level agreements
  • Selects, trains, develops, and leads an efficient and effective processing team
  • Identifies and recommends cost-saving and continuous improvement initiatives
What You Bring
  • Dynamic leadership skills
  • Ability to empower team members to make decisions
  • Proven track record of delivering results in a fast-paced environment
  • Strong communication and interpersonal skills
What We Offer
  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance

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