Senior Director of Operations
4 weeks ago
We are seeking a highly skilled Senior Director of Operations to join our North America Business Experience team. As a key member of our leadership team, you will be responsible for leading the Customer Care organization for US SMB, including vendor partner support.
Key Responsibilities- Lead the Customer Care organization for US SMB, including vendor partner support.
- Manage the processing environment to protect production systems critical to the success of the business.
- Deliver an operations environment that meets all service level agreements, e.g., 24/7 availability, response time parameters, etc. and availability targets.
- Develop and recommend tactical and strategic plans for processing operations.
- Select, train, develop and lead an efficient and effective processing team.
- Identify and recommend cost-saving and continuous improvement initiatives within the processing area.
- Ensure all backup and recovery and disaster recovery processes will meet or exceed business requirements.
- Develop and implement team standards and procedures that support departmental standards and procedures.
- Develop and execute project plans, budgets and schedules for documentation of work and results.
- Develop, manage and forecast the budgets for the relevant cost centers.
- Dynamic: You champion your ideas and stay flexible to make them happen. You know that every action adds up.
- Determined: You stay open - winning, and failing, as one. Always looking for solutions that add value.
- Inclusive: You collaborate, encouraging others to perform at their best, always welcoming new perspectives.
At Worldpay, we take our Values seriously, and we live them every day. Think like a customer, Act like an owner, and Win as a team.
We're a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day.
We're looking for talented individuals who share our passion for innovation, customer satisfaction, and teamwork.
What We Offer- A competitive salary and benefits.
- Time to support charities and give back to your community.
- Parental leave policy.
- Global recognition platform.
- Virgin Pulse access.
- Global employee assistance program.
If you're a motivated and experienced leader who is passionate about operations and customer care, we'd love to hear from you.
Please submit your application, including your resume and a cover letter, to [insert contact information].
We can't wait to hear from you
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