Reservations Coordinator

4 days ago


San Francisco, California, United States Marriott Full time
Job Overview: As a Reservations Coordinator, you will play a critical role in managing our hotel's reservations process, ensuring that all guests receive a warm welcome and a smooth stay. This is an exciting opportunity to join a dynamic team and develop your skills in customer service, problem-solving, and communication.

About Marriott International: With over 100 years of experience, we are one of the world's leading hospitality companies, operating more than 120 luxury hotels in over 35 countries. Our brands offer unique experiences that evoke lasting memories, and our employees are committed to delivering genuine, personalized, and anticipatory hospitality to every guest. Join us on our journey as we continue to evolve and exceed the desires of our luxury travelers.

Responsibilities: In this role, you will be responsible for:
  • Processing all reservation requests, changes, and cancellations received by phone, fax, or mail;
  • Determining the availability of rooms and rates, and explaining guarantee, special rate, and cancellation policies to callers;
  • Accommodating and documenting special requests from guests;
  • Fulfilling various administrative tasks, such as data entry and filing documents.


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