Front Desk Coordinator

5 days ago

San Francisco, California, United States Mayer Brown Full time

Company Overview


Mayer Brown is a leading international law firm that represents major corporations, funds, and financial institutions in complex transactions and disputes. We are known for our strategic partnerships with clients and our commitment to delivering excellence in everything we do.


We are a diverse and collaborative firm where highly motivated individuals can grow, thrive, and realize their greatest potential while supporting our client service principles of excellence, strategic partnership, commercial instinct, integrated strengths, innovation, and collaboration across our global firm.


If you enjoy working with team members who embody exceptional client service, initiative, professionalism, responsiveness, and adaptability, you may be the ideal candidate to join our Office Services department as an Front Desk Coordinator.


The Front Desk Coordinator will serve as the primary point of contact for clients, visitors, attorneys, and business services team members. The successful candidate will possess a professional demeanor, excellent communication skills, and the ability to manage multiple tasks efficiently.


Responsibilities



  • Client Interaction:

    • Greet guests, vendors, job applicants, and other visitors
    • Direct guests to appropriate meeting rooms
    • Offer refreshments to clients/visitors and inform them of the restroom locations upon arrival
    • Provide assistance, information, and updates as needed to make the client's wait comfortable and pleasant
    • Maintain a tidy and presentable reception area

  • Administrative Support:

    • Ensure that all client and visitor records are logged in the visitor log
    • Perform clerical duties and handle incoming and outgoing correspondence, including mail, email, and faxes when needed
    • Order office catering when required
    • Create and distribute local office daily and monthly newsletters
    • Schedule and confirm appointments, meetings, and consultations for clients with attorneys
    • Schedule and monitor conference room bookings
    • Send weekly internal office visitor notifications
    • Support team members with administrative tasks as needed
    • Process administrative invoices via Chrome River
    • Submit rush remote check requests
    • Place work orders and maintenance orders with the landlord via portal

  • Communication and Coordination:

    • Utilize the Cisco phone system to answer telephones and direct calls to the appropriate recipient
    • Answer, screen, and forward incoming phone calls while providing basic information when needed
    • Relay messages accurately and promptly to relevant staff members
    • Notify the Office Services and/or Recruiting/HR Department when a visitor has arrived
    • Coordinate conference room and visiting attorney offices, including reserving rooms, gathering and relaying information to respective departments, and confirming bookings, including catering needs or special requirements
    • Perform other duties as assigned or required to meet Firm goals and objectives

Qualifications



  • A High School Diploma or equivalent is required
  • TWO years of experience as a Receptionist in a large firm
  • Prior switchboard experience in a large organization
  • Computer proficiency in Microsoft Word, Outlook, and Excel

Performance Traits



  • Strong written and verbal communication skills, enabling effective communication with all levels of the Firm and outside vendors
  • Good customer service skills, including listening, telephone, and follow-up abilities
  • Ability to operate office equipment (copiers, typewriters, personal computers, printers)
  • Capacity to work in a diverse team environment and support the demanding needs of the Firm
  • Ability to work under pressure, meet deadlines with shifting priorities
  • Strong customer service skills, able to anticipate needs
  • Strong attention to detail, organizational skills, and ability to handle multiple projects
  • Maintains confidentiality and exercises discretion
  • Exercises solid strategic thinking and problem-solving skills
  • Must be a self-starter with a high level of initiative

The typical compensation package for this position ranges from $56,900 to $64,400, although actual salary may vary based on factors such as education, experience, skills, and internal pay alignment.


This job description outlines the essential duties associated with this role and does not represent an exhaustive or comprehensive list of all duties.


Mayer Brown reserves the right to modify and amend this job description at any time.


We offer competitive compensation and comprehensive benefits, including medical/dental/vision/life/AD&D insurance, 401(k) savings plan, back-up childcare and eldercare, generous paid time off (PTO), as well as opportunities for professional development and growth.

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