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Travel Program Manager

2 months ago

Honolulu, Hawaii, United States American Express Global Business Travel Full time
About the Role

American Express Global Business Travel is seeking a highly skilled Travel Program Specialist to join our team. As a Travel Program Specialist, you will be responsible for the day-to-day operation and execution of the travel program and related projects.

Key Responsibilities
  • Provide Travel Operations and Customer Management Support within the client environment.
  • Manage traveler critical issues and travel program inquiries across the end-to-end travel program.
  • Drive the client's travel program, including organizational change, employee education on travel policy content, and communications on travel-related activities to the relevant partners in the organization.
  • Support travel program onboarding and training activities related to new employees and supports the implementation of any new travel tools and processes within traveler operations.
  • Collaborate with client TMC to monitor agency performance targets including customer service level agreements (SLA).
  • Share standard processes on proven online usage strategies, communications, and benchmark metrics, and provide ongoing online educational support to travelers/bookers.
  • Proactively review and deliver travel reporting, research, analyze and report on travel work streams while monitoring policy compliance and understanding trends in traveler behavior – making data-based recommendations for improvement.
  • Coordinate and lead communications, progress, consistencies, and standard processes in performing tactical/operational travel management activities.
  • Provide ongoing updates on reported issues as needed to ensure understanding and timely completion.
Requirements
  • Min 5 years in-depth experience in business travel; experience in card/payment solutions a plus.
  • Skilled in client/customer management, with strong problem-solving skills.
  • Proven expertise in providing solutions to drive improvement in customer satisfaction.
  • Excellent customer service skills as well as oral and written communication skills and the ability to manage a network of contacts.
  • Understanding of travel data and overall travel-related processes with the ability to analyze spend and trends.
  • Excellent technical skills on travel-related technology such as online booking systems and reporting tools.
  • Strong analytical skills, commitment to quality, adaptability, organizational change, self-motivation, and teamwork skills required.
  • Strong communication skills, both written and verbal.
  • Demonstrates personal excellence by showing personal determination and resilience and is optimistic in changing circumstances.
  • Previous experience working in a global environment is a plus.
What We Offer
  • Competitive salary range: $46,000 to $93,000.
  • Annual Performance Based Incentive.
  • Flexible benefits, including health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.
  • Travel perks, including deals on flights, hotels, cruises, and car rentals.
  • Global tuition assistance and access to over 20,000 courses on our learning platform.
  • Leadership courses and new job openings available to internal candidates first.
  • Championing Diversity, Equity, and Inclusion in every aspect of our business.
  • Wellbeing resources to support mental and emotional health.