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Customer Experience Liaison
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We are seeking a highly organized and detail-oriented Customer Experience Liaison to join our team at Placon. As a key member of our front office team, you will be responsible for providing exceptional customer service, managing phone calls, and ensuring a smooth day-to-day operation.
Key Responsibilities:- Answer and direct phone calls, ensuring timely and professional communication with guests and staff.
- Sort and distribute mail and fax documents in a timely and efficient manner.
- Maintain accurate and up-to-date phone directories and itineraries for key staff personnel.
- Provide administrative support to the customer service team, including data entry and retrieval.
- Learn and comply with established quality and safety systems policies, work instructions, and procedures.
- High school diploma and 1-2 years of office-related work experience.
- Excellent communication and interpersonal skills.
- Ability to work effectively in a fast-paced environment with minimal supervision.
- Proficiency in Microsoft Office, including Outlook, Word, and Excel.
This is an inside office position that requires minimal travel.
The ideal candidate will possess excellent organizational skills, a positive attitude, and a strong commitment to providing exceptional customer service.
