Customer Service Liaison
4 days ago
At Galco Industrial Electronics, Inc., we strive to deliver exceptional service to our customers. As a key member of our team, the Customer Service Liaison will play a vital role in ensuring that our customers receive the highest level of support and satisfaction.
Key Responsibilities- Manage a high volume of incoming phone calls with professionalism and accuracy.
- Identify and assess customer needs to achieve satisfaction and resolve issues promptly.
- Develop and maintain strong, sustainable relationships with customer accounts through open and interactive communication.
- Provide accurate and timely information to customers, utilizing the right tools and methods.
- Meet sales targets and call handling quotas while maintaining a high level of customer satisfaction.
- Resolve customer complaints in a prompt and effective manner, following up to ensure complete satisfaction.
- Maintain accurate records of customer interactions and process customer accounts efficiently.
- Proven experience in customer support or a related field.
- Track record of consistently meeting or exceeding sales targets.
- Strong phone handling skills, with excellent active listening and communication abilities.
- Familiarity with CRM systems and practices is a plus.
- Customer orientation and adaptability to diverse customer personalities.
- Excellent communication and presentation skills.
- Ability to multitask, prioritize, and manage time effectively.
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Customer Service Liaison
2 weeks ago
Madison Heights, Michigan, United States Galco Industrial Electronics Full timeGalco Industrial Electronics, Inc. is seeking a Customer Service Representative to act as a liaison between our company and customers. The ideal candidate will provide product and service information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.The Customer Service Representative will...
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Customer Service Liaison
4 weeks ago
Madison Heights, Michigan, United States Galco Industrial Electronics Full timeJob OverviewGalco Industrial Electronics is seeking a skilled Customer Service Representative to act as a liaison between our company and customers. This role requires excellent communication and problem-solving skills to provide accurate and efficient product information and resolve customer inquiries.Key ResponsibilitiesManage high volumes of customer...
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Customer Service Liaison
2 weeks ago
Madison Heights, Michigan, United States Galco Industrial Full timeGalco Industrial Electronics, Inc. is a leading provider of industrial and commercial electrical and electronic controls, automation, and motion products, repair, and engineering services. We serve commercial and industrial businesses, contractors, government agencies, institutions, and utilities across the country.We are seeking a Customer Service...
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Customer Service Liaison
2 weeks ago
Madison Heights, Michigan, United States Galco Industrial Full timeGalco Industrial Electronics, Inc. is a leading provider of industrial and commercial electrical and electronic controls, automation, and motion products, repair, and engineering services. The company serves commercial and industrial businesses, contractors, government agencies, institutions, and utilities across the country.We are seeking a Customer Service...
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Customer Service Associate
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Part Time Store Associate
2 weeks ago
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3 weeks ago
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