Customer Service Liaison

4 days ago


Madison Heights, Michigan, United States Galco Industrial Full time

At Galco Industrial Electronics, Inc., we strive to deliver exceptional service to our customers. As a key member of our team, the Customer Service Liaison will play a vital role in ensuring that our customers receive the highest level of support and satisfaction.

Key Responsibilities
  • Manage a high volume of incoming phone calls with professionalism and accuracy.
  • Identify and assess customer needs to achieve satisfaction and resolve issues promptly.
  • Develop and maintain strong, sustainable relationships with customer accounts through open and interactive communication.
  • Provide accurate and timely information to customers, utilizing the right tools and methods.
  • Meet sales targets and call handling quotas while maintaining a high level of customer satisfaction.
  • Resolve customer complaints in a prompt and effective manner, following up to ensure complete satisfaction.
  • Maintain accurate records of customer interactions and process customer accounts efficiently.
Requirements and Skills
  • Proven experience in customer support or a related field.
  • Track record of consistently meeting or exceeding sales targets.
  • Strong phone handling skills, with excellent active listening and communication abilities.
  • Familiarity with CRM systems and practices is a plus.
  • Customer orientation and adaptability to diverse customer personalities.
  • Excellent communication and presentation skills.
  • Ability to multitask, prioritize, and manage time effectively.


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