E911 Communications Officer I

4 days ago


Decatur, Illinois, United States DeKalb County Full time
Job Summary

The DeKalb County E911 Communications Officer I is a critical role that requires exceptional communication and problem-solving skills. As a key member of our public safety team, you will be responsible for answering emergency and non-emergency calls, providing lifesaving instructions, and coordinating responses with emergency services.

Key Responsibilities
  • Answer incoming emergency and non-emergency calls, determine the nature of the call, and enter information into the Computer Aided Dispatch (CAD) System.
  • Provide pre-arrival instructions and lifesaving guidance to callers in emergency medical situations.
  • Coordinate responses with police, fire, and Emergency Medical Services (EMS) units.
  • Verify and update information regarding repossessed vehicles through the Georgia Crime Information Center (GCIC) and National Crime Information Center (NCIC).
  • Use computer systems to enter and retrieve data, sort and file records, and assist callers with transactions and information.
  • Identify and correct incorrect or outdated information in the CAD system.
  • Testify in court as a witness or expert witness.
Requirements
  • High school diploma or equivalent required.
  • One year of work experience demonstrating ability to maintain steady employment in any field.
  • Ability to obtain Georgia Peace Officer Standards and Training (POST) Certification, GCIC and NCIC Certifications, Cardiopulmonary Resuscitation (CPR) Certification, Emergency Medical Dispatch (EMD) Certification, and certification on all dispatch consoles within six months of hire.
  • Ability to work rotating shifts, including weekends, and be available to work any shift based on operational need.
Working Conditions

This is a 24-hour operation, and shifts are available based on the operational need. Must be willing to work any shift, including weekends.



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