Customer Experience Manager

7 days ago


Port Saint Lucie, Florida, United States SECCA Search Group Full time

Community Customer Care Manager Role Overview

About the Position

We are seeking a Community Customer Care Manager to join our Treasure Coast team, providing superior customer care and addressing warranty service needs to ensure homeowner satisfaction.

Key Responsibilities

  • Act as a primary point of contact for homeowner warranty concerns.
  • Perform on-site assessments of warranty service requests.
  • Coordinate with subcontractors to complete necessary repairs in a timely manner.
  • Maintain detailed records of service requests and progress updates.
  • Educate homeowners on warranty programs and maintenance requirements.
  • Ensure timely and professional resolution of escalated customer concerns.

Ideal Candidate Profile

  • A high school diploma or equivalent is required, along with 18+ months of customer service experience.
  • A background in residential construction is highly preferred.
  • The ideal candidate will possess strong organizational skills, a detail-oriented mindset, and proficiency in customer management systems.
  • Ability to travel locally as needed.

Why Work with Us?

Join a team that values customer satisfaction and employee growth. Enjoy competitive pay, career development opportunities, and a comprehensive benefits package.



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