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Customer Service Ambassador

2 months ago

Sanford, Florida, United States Dead River Company Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Dead River Company. As a key member of our operations team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities
  • Provide timely and effective responses to customer inquiries via phone, email, and in-person interactions.
  • Utilize our customer relationship management (CRM) system to track and resolve customer issues.
  • Collaborate with internal teams to resolve complex customer complaints and concerns.
  • Develop and maintain a thorough knowledge of our products and services to provide accurate and informed responses to customer inquiries.
  • Participate in ongoing training and development to stay up-to-date on industry trends and best practices.
Requirements
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • Minimum one year of customer service experience, preferably in a business-to-business (B2B) setting.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse customer groups.
  • Strong problem-solving and analytical skills, with the ability to think critically and resolve complex issues.
  • Ability to work in a fast-paced environment, with a high level of accuracy and attention to detail.
Working Conditions

This is a full-time position, with regular working hours and occasional overtime as needed. The work environment is primarily office-based, with some travel to customer sites possible.