IT Incident Change Manager
7 days ago
Premier America Credit Union is seeking an experienced IT Incident Change Manager to oversee and manage incidents that disrupt IT services. The successful candidate will ensure incidents are resolved quickly, with the appropriate teams and resources engaged promptly and efficiently to minimize the impact on business operations.
Key Responsibilities- Develop and maintain a system to prioritize IT Incidents based on their impact on the business and the criticality of affected systems.
- Update the knowledge base and documentation to facilitate quicker resolution of similar incidents in the future.
- Lead, own, and manage the Change and Release Management process.
- Ensure changes are recorded and evaluated, and that authorized changes are planned, prioritized, planned, tested, implemented, documented, and reviewed in a controlled manner.
- Assist in disaster recovery operations and testing.
- Document and track all support interactions in the ticketing system.
- Work closely with Level 1, Level 2, and Level 3 support to provide guidance and escalate issues when necessary.
- Collaborate with other IT teams to resolve complex issues.
- Identify opportunities for process improvement and implement solutions.
- 5-10 years of experience in IT service incident management practices.
- Experience working with IT systems and software, including Service Desk Software.
- Strong knowledge of IT service management practices.
- Major Incident Manager (MIM), CREST Certified Incident Manager (CCIM), ITIL 4 Practitioner, ITIL 4 Managing Professional (ITIL MP), ITIL Master in IT Service management (ITIL M) Certifications are highly desirable.
- Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent work experience).
- Excellent verbal and written communication skills.
- Strong organizational and time management abilities.
- Ability to work under pressure and handle multiple tasks simultaneously.
- Strong customer service orientation and interpersonal skills.
- Advanced knowledge of computer hardware, software, and networking technologies.
- Experience with enterprise-level computing environments.
- Experience with ticketing systems and ITSM practices.
- Strong troubleshooting skills for software, hardware, and network issues.
- Symitar experience is a plus.
- Thorough knowledge of modern OS architecture concepts and communications protocols.
- Expert knowledge of computer hardware and software and its related infrastructure components and/or operating environment identified in the assignment requirements.
Premier America Credit Union is one of the nation's largest credit unions, with over 100,000 members and more than $3 billion in assets. We exist to serve the needs of all members - the owners of Premier America. With a large retail branch network, access to over 30,000+ surcharge-free ATMs; and the Shared Branch Network, Premier America provides financial services to those who live, work, worship, or attend school in the Ventura and Los Angeles counties of California, and Harris County in Texas.
Credit unions, such as Premier America, have a rich history evolving from the idea that people working together can create better financial solutions, especially when as owners, members have a vested interest in their collective success. Whether offering higher savings rates and affordable mortgage options, loans for unexpected emergencies or financial counseling during difficult times, credit unions have always made a meaningful difference in the lives of members.
-
IT Incident Change Manager
4 days ago
Los Angeles, California, United States Premier America Credit Union Full timeJob Title: IT Incident Change and Release Manager On PremAt Premier America Credit Union, we are committed to serving our members by making it easier to meet their needs and reach their dreams. We are seeking a highly skilled IT Incident Change and Release Manager to join our team.Job Summary:The IT Incident Change and Release Manager will be responsible for...
-
IT Incident Change
3 days ago
Los Angeles, United States Premier America Credit Union Full timeJob Title: IT INCIDENT CHANGE & RELEASE MANAGER - On Prem At Premier America Credit Union, our Core Purpose is to serve our members by making it easier to meet today's needs and reach tomorrow's dreams. Talented team members succeed in our organization by demonstrating a commitment to our shared values of accountability, friendliness and respect, a passion...
-
IT Incident Change
2 weeks ago
Los Angeles, United States Premier America Credit Union Full timeJob Title: IT INCIDENT CHANGE & RELEASE MANAGER - On Prem At Premier America Credit Union, our Core Purpose is to serve our members by making it easier to meet today’s needs and reach tomorrow’s dreams. Talented team members succeed in our organization by demonstrating a commitment to our shared values of accountability, friendliness and respect, a...
-
IT Incident Change
5 days ago
los angeles, United States Premier America Credit Union Full timeJob Title: IT INCIDENT CHANGE & RELEASE MANAGER - On Prem At Premier America Credit Union, our Core Purpose is to serve our members by making it easier to meet today’s needs and reach tomorrow’s dreams. Talented team members succeed in our organization by demonstrating a commitment to our shared values of accountability, friendliness and respect, a...
-
IT Incident Change
2 weeks ago
Los Angeles, United States Premier America Credit Union Full timeJob Title: IT INCIDENT CHANGE & RELEASE MANAGER - On Prem At Premier America Credit Union, our Core Purpose is to serve our members by making it easier to meet today’s needs and reach tomorrow’s dreams. Talented team members succeed in our organization by demonstrating a commitment to our shared values of accountability, friendliness and respect, a...
-
Incident Management Support Officer
1 month ago
Los Angeles, California, United States Victoria State Emergency Service Full timePosition Overview:The Incident Management Capability Support Officer plays a pivotal role in fostering the growth and advancement of volunteers and staff within the incident management framework.Salary: $84,166 to $90,558 + SuperannuationEmployment Type: Fixed term - Part Time (up to 30 June 2028)Work Schedule: Flexibility required for occasional evening and...
-
Los Angeles, California, United States Victoria State Emergency Service Full timeRole SummaryVictoria State Emergency Service (VICSES) is seeking a highly skilled and dedicated individual to fill the role of Incident Management Capability Support Officer. This position plays a critical role in enhancing our incident management service delivery, including increasing our IM capability and capacity with volunteers and staff members...
-
Incident Management Capability Support Officer
2 months ago
Los Angeles, United States Victoria State Emergency Service Full timeWork closely with supporting volunteers and staff to assist in their development and progression within incident management pathways. $84,166 to $90,558 + Super Fixed term - Part Time ( - up to 30 June 2028 Occasional evening and weekend work may be required to suit volunteer engagement. Depending on the successful candidate the position may be based...
-
Incident Response Engineer
4 weeks ago
Los Angeles, California, United States NBCUniversal Full timeJob OverviewWe are seeking a skilled IT Operations Engineer to join our esteemed Global Incident Response Team. The successful candidate will possess a strong background in applying ITIL best practices for effective Incident Management and will be responsible for delivering key metrics and reports aimed at fostering continuous improvement.Role...
-
Organizational Change Manager
1 month ago
Los Angeles, United States Magnit Full timeIf you are hired to this position, you will be employed by Magnit Global. You will not be employed by Client’s.Candidates in Los Angeles, CA, New York, NY and Charlotte, NC will be considered for this hybrid opportunityQUALIFICATION/ LICENSURE :Work Authorization : US Citizen, Other valid work visa (Only W2)Preferred years of experience : 10+ YearsTravel...
-
Organizational Change Manager
4 weeks ago
los angeles, United States Magnit Full timeIf you are hired to this position, you will be employed by Magnit Global. You will not be employed by Client’s.Candidates in Los Angeles, CA, New York, NY and Charlotte, NC will be considered for this hybrid opportunityQUALIFICATION/ LICENSURE :Work Authorization : US Citizen, Other valid work visa (Only W2)Preferred years of experience : 10+ YearsTravel...
-
Organizational Change Manager
1 month ago
Los Angeles, United States Magnit Full timeIf you are hired to this position, you will be employed by Magnit Global. You will not be employed by Client’s.Candidates in Los Angeles, CA, New York, NY and Charlotte, NC will be considered for this hybrid opportunityQUALIFICATION/ LICENSURE :Work Authorization : US Citizen, Other valid work visa (Only W2)Preferred years of experience : 10+ YearsTravel...
-
Cybersecurity Incident Response Analyst
3 weeks ago
Los Angeles, United States Roth Staffing Companies Full timeCybersecurity Incident Response AnalystEmployment Type: Contract (6-month contract)Workplace Type: RemoteLocation: Remote, USA (Must be located in PST)Industry: EntertainmentCompensation: $46-$60/hrSUMMARY:This is a hands-on security position working within the Information Security group and with the internal IT department at large. This position's core...
-
Change Management Specialist
2 weeks ago
Los Angeles, California, United States WSP Global, Inc. Full timeWSP Global, Inc. is seeking a skilled Change Management Professional to join our Los Angeles office. As a key member of our Project Controls Team, you will be responsible for facilitating effective change management processes across various projects. Your expertise will help ensure that our clients' objectives are met and their needs are addressed. Key...
-
Change Management Specialist
4 days ago
Los Angeles, California, United States WSP Global Inc. Full timeJob Title: Change Management ProfessionalWSP Global Inc. is seeking a highly skilled Change Management Professional to join our team in Los Angeles. As a key member of our Project Controls Team, you will be responsible for overseeing finance, cost, and change management, as well as document monitoring and controls.Your ImpactAs a Change Management...
-
IT Operations Engineer
3 weeks ago
Los Angeles, California, United States NBCUniversal Full timeJob SummaryWe are seeking an experienced IT Operations Engineer to join our Global Incident Response Team at NBCUniversal. As a key member of our technology operations team, you will be responsible for ensuring the smooth and efficient operation of our systems.Key ResponsibilitiesIncident Management: Lead the response to IT incidents, ensuring fast...
-
Change Management Specialist
2 weeks ago
Los Angeles, California, United States WSP Full timeAbout the RoleWe are seeking a highly skilled Change Management Specialist to join our team at WSP. As a key member of our Project Controls Team, you will be responsible for overseeing finance, cost, and change management processes, ensuring seamless project execution.ResponsibilitiesDevelop and implement financial planning and budgeting strategies to...
-
Change Management Consultant
4 weeks ago
Los Angeles, California, United States CompassX Group Full timeAbout CompassX GroupWe are a leading consulting firm that specializes in high-priority strategic initiatives and transformational projects. Our mission is to create a community of innovative thinkers who deliver exceptional outcomes for our clients.As a valued member of our team, you will have the opportunity to leverage your experience, creativity, and...
-
Change Management Consultant
4 weeks ago
Los Angeles, California, United States CompassX Group Full timeAbout CompassX GroupWe are a leading consulting firm that specializes in high-priority strategic initiatives and transformational projects. Our mission is to create a community of innovative thinkers who deliver exceptional outcomes for our clients.As a valued member of our team, you will have the opportunity to leverage your experience, creativity, and...
-
Change Management Professional
7 hours ago
Los Angeles, California, United States WSP Group Full timeAbout the RoleWe are seeking a highly skilled Change Management Professional to join our team at WSP Group. As a key member of our team, you will be responsible for overseeing financial controls, cost management, and project planning.Key ResponsibilitiesDevelop and implement financial planning and analysis processes to support project activitiesMonitor and...
