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Sales Support Specialist

2 months ago

Irvine, California, United States Bandai Namco Toys & Collectibles America Inc. Full time
Sales Support Specialist Job Description

Bandai Namco Toys & Collectibles America Inc. stands at the forefront of the toy and collectible industry, dedicated to delivering high-quality products that bring joy to consumers around the globe. Renowned for iconic brands such as Tamagotchi, DragonBall, and Vital Hero, the company is committed to innovation and excellence.

Position Overview: The Sales Support Specialist will collaborate closely with the Mass commercial sales team to facilitate precise product setup and asset distribution to retail partners. This role is pivotal in adhering to retailer timelines and fostering effective communication both internally and externally.

Core Responsibilities:

Product and Asset Management:

  • Develop and sustain retailer interface platforms and systems.
  • Adhere to all retailer timelines for product setup and asset distribution.
  • Utilize internal software and applications for product and asset management.
  • Coordinate with third-party setup firms to guarantee accurate data.
  • Engage with Brand teams to procure samples and prototypes for retailers.

Creation of Retailer Sales Tools:

  • Partner with the Sales Director to craft effective sales tools and presentations.
  • Ensure the precision of product details and assets.
  • Assist in the design of sales materials using Microsoft applications.
  • Collaborate with Brand Strategy to refresh and maintain product data.

Process Management, Ownership, and Training:

  • Guarantee the accurate processing of product setup and asset distribution.
  • Work with teams to enhance operational processes.
  • Communicate with Order Management to verify shipping accuracy.
  • Provide training to Sales Team members on operational processes and tools.
  • Maintain process documentation on shared platforms.

Qualifications:

  • Bachelor's degree from an accredited institution or equivalent experience.
  • A minimum of three years in sales support or associate buying roles.
  • Proficient in Microsoft Office Suite and ERP systems.
  • Exceptional attention to detail and organizational capabilities.
  • Ability to operate independently with minimal oversight.

Work Environment:

Professional office setting with moderate noise levels.

Physical Demands:

  • Ability to read printed and digital text.
  • Occasional lifting of items weighing up to 15 pounds.

Employee Benefits:

Comprehensive medical, dental, vision, and retirement plans.