Security Field Operations Manager

2 weeks ago


Atlanta, Georgia, United States NextGen Security Full time
Job Summary

Company Overview

NextGen Security is a leading electronic security systems integrator that offers commercial and industrial companies best-in-class industry knowledge, engineering design, implementation, management, and ongoing maintenance services.

Job Description

We are seeking a highly skilled and experienced Security Field Operations Manager to join our dynamic team. This role will work closely with the Service Manager, Service Coordinator, Service Technicians, and clients to solve complex problems and provide direct oversight in the field.

Key Responsibilities

  • Attend customer onsite meetings to discuss service needs and provide solutions
  • Assist with resource scheduling and training entry-level resources
  • Provide onsite technician support and quality control
  • Represent NextGen Security as a valuable point of contact for clients
  • Manage quality standards for all service calls
  • Oversee the transition from installation to service teams
  • Handle the on-call schedule for technicians
  • Safely operate a company vehicle
  • Schedule preventative maintenance opportunities with clients
  • Oversee, schedule, and bill service-related projects
  • Attend on-site customer meetings as needed
  • Supervise field technicians, including overseeing timesheets and other administrative/management tasks

Requirements

  • 5-10 years of experience in the security industry
  • Certifications in Lenel, CCURE, Genetec (Access & Video), and Avigilon, as well as at least one advanced certification
  • Strong organizational skills
  • Superior problem-solving and communication skills
  • Ability to process and apply new skills/concepts quickly
  • Work independently with minimal supervision
  • Strong attention to detail
  • Experience with Microsoft Office, Teams, and Windows Operating Systems

What We Offer

  • An awesome, collaborative culture
  • Compensation based on background and experience
  • Full benefits package
  • Vacation
  • Company vehicle
  • Cellphone allowance

Application Process

Please submit your resume, references, and your requested salary range when applying for this position to hr@nextgensecured.com.

More About Us

NextGen Security is committed to providing exceptional service and solutions to our clients. We are an equal opportunity employer and a drug-free workplace. Pre-employment drug screens and background checks will be conducted. Employees are subject to appropriate routine drug screens, based on job classification.



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