Animal Care and Client Services Specialist

2 weeks ago

Detroit, Michigan, United States Michigan Humane Full time
Position Overview

Location
Detroit, MI

Role Summary

The Animal Care and Customer Services Specialist plays a vital role in ensuring the well-being of animals while delivering exceptional service to clients. This position is integral to the operations of our adoption center, focusing on both animal care and customer interaction.

About Us

Michigan Humane is a dedicated non-profit organization committed to enhancing the lives of animals and their families through advocacy, community involvement, and compassionate care. With a legacy spanning over 140 years, we strive to rescue, rehabilitate, and find loving homes for animals in need.

Why Join Our Team?

As a mission-driven organization, we offer a fulfilling work environment where you can make a significant impact. Benefits of joining our team include:
  • Competitive compensation and comprehensive benefits
  • Medical, Vision, and Dental Insurance
  • 403(b) Retirement Savings Plan
  • Opportunities for professional growth and development
  • A supportive and collaborative workplace culture
  • Flexible scheduling options for work-life balance
  • Generous Paid Time Off and Holidays
  • Bereavement leave for both humans and pets
  • Discounts on veterinary services for your pets
  • Relaxed dress code
  • Wellness initiatives including counseling services
  • Discounts on pet food
  • Reduced adoption fees for employees
  • Annual performance evaluations and engagement surveys
  • Eligibility for Student Loan Relief through Public Service Loan Forgiveness (PSLF)
Key Responsibilities:
  • Deliver outstanding customer service by assisting clients, addressing inquiries, and clarifying procedures.
  • Support clients by providing information about Michigan Humane programs and community resources.
  • Welcome all visitors and callers with a friendly and professional demeanor.
  • Guide potential adopters through the adoption process, ensuring their needs are met and all paperwork is completed.
  • Handle financial transactions related to adoptions and intakes responsibly.
  • Provide humane treatment and care for all animals in our facility.
  • Maintain cleanliness by regularly cleaning and disinfecting animal living areas and public spaces.
  • Feed, exercise, and socialize animals according to established schedules.
  • Prepare enrichment activities to alleviate stress for animals in the shelter.
  • Ensure the facility is well-stocked with necessary supplies at the end of each shift.
  • Collect lab samples as required.
  • Administer medications and assist with vaccinations under supervision.
  • Assist in the safe handling and restraint of animals when necessary.
Qualifications:
  • Ability to thrive in a fast-paced and emotionally charged environment.
  • Compassionate approach towards both animals and people in sensitive situations.
  • Strong communication skills, with an emphasis on diplomacy and tact.
  • Physical stamina to stand, walk, kneel, bend, and lift up to 50lbs.
  • Visual acuity to interpret animal body language accurately.
  • Availability to work weekends.
  • High School diploma or equivalent required.
  • 1-3 years of relevant experience preferred.
  • Previous experience with animals is advantageous.
Join us at Michigan Humane to contribute positively to the lives of animals and their families while advancing your career in a supportive environment.

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