Client Support Specialist

2 weeks ago


Detroit, Michigan, United States Contractor In Charge Full time
Job Overview

Client Support Specialist


Contractor In Charge is in search of a detail-oriented and efficient Client Support Specialist. The ideal candidate will possess a professional demeanor, strong multitasking abilities, and exceptional time management, computer, and communication skills.


About Us

Our goal is to assist small business owners in the home service sector in comprehending and managing their financials and bookkeeping with the utmost precision. Our team brings extensive experience in various trades, including electrical, plumbing, and HVAC, and we leverage this expertise to enhance our clients' understanding of their business performance. We are recognized in the industry for our professionalism and proficiency in scheduling software and accounting integrations, allowing our clients to concentrate on their trades while we handle the rest.


Location:

Candidates must reside in specific states.


What We Provide:
  • Competitive compensation starting at $17/hour
  • Medical benefits available after a specified period
  • Retirement savings plan
  • Paid vacation
  • Comprehensive training
  • Incentive programs
  • Opportunities for advancement

Key Responsibilities:
  • Serve as the first point of contact by answering all incoming calls
  • Utilize a prepared script to address customer inquiries and direct them to suitable service solutions
  • Provide reassurance and empathy to customers, ensuring their comfort
  • Conduct follow-up calls to assess past customers' needs
  • Assist the field team by documenting customer interactions and entering data into our system
  • Foster a positive company culture through an upbeat and diligent work ethic

Qualifications:
  • High School Diploma or GED required
  • Self-motivated and dependable with flexible availability
  • Strong attention to detail and accuracy
  • Outstanding verbal and written communication skills
  • Professional and courteous demeanor with strong customer service abilities
  • Proficient in computer use and typing (30+ WPM), with experience in Microsoft Office
  • Excellent multitasking and follow-up capabilities
  • Strong interpersonal communication skills on both professional and technical levels
  • Able to work independently as well as collaboratively within a team
  • Experience with scheduling software is a plus; familiarity with home service customer service or dispatch is beneficial but not mandatory.

Work Schedule:

This entry-level remote position offers a flexible schedule based on business requirements.


We are an equal opportunity employer.



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