Client Support Specialist

2 weeks ago


Detroit, Michigan, United States SEEL Full time
Client Support Specialist I

About SEEL:
SEEL is a prominent organization in the energy efficiency sector, committed to delivering outstanding services to our utility partners and their clientele.

Position Overview:
We invite you to become a part of our team as a Client Support Specialist I, collaborating closely with the Call Center Supervisor to provide exemplary client assistance. Your responsibilities will include educating clients about energy efficiency program stipulations, confirming eligibility, managing communication, and ensuring precise record-keeping.

Key Responsibilities:

  • Educate clients regarding program stipulations and services
  • Confirm client eligibility
  • Handle incoming and outgoing communications utilizing CRM tools
  • Document all client interactions and update records diligently
  • Achieve weekly and monthly performance metrics
  • Address client concerns and escalate issues when necessary
  • Communicate effectively with clients
  • Maintain accurate and secure data records
  • Evaluate program results and propose enhancements
  • Execute related tasks as assigned

Essential Qualifications:

  • High school diploma or equivalent
  • 1-2 years of experience in a call center or client service role
  • Strong verbal and written communication abilities
  • Excellent organizational and time management capabilities
  • Ability to manage client information with confidentiality
  • Proficient in Microsoft Office Suite
  • Capacity to handle challenging situations with professionalism
  • Familiarity with the energy efficiency sector


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