Sales Specialist
4 weeks ago
Express Retail, LLC is a Direct-to-Consumer platform operating EXPRESS and BONOBOS in the United States. The company is grounded in a belief that style, quality and value should all be found in one place, and is driven by a styling community. Bonobos is a menswear brand known for being pioneers of exceptional fit and a personalized, innovative retail model.
ResponsibilitiesThe Sales Associate is responsible for providing a great in-store shopping experience for retail customers while assisting with additional tasks such as stocking, cleaning, folding merchandise, etc. Key responsibilities include:
- Maintaining a clean and organized sales floor, checkout, fitting room, and stock room to ensure the store is safe and inviting to customers.
- Following company policies and procedures to ensure the safety of all associates and customers.
- Assisting with product launch changes according to company SOP.
- Providing a Great Customer Experience.
- Delivering on all aspects of the customer experience model.
- Processing transactions quickly and accurately reducing the customers wait time.
- Positively resolving customer service-related issues as they arise and determining resolution or escalating further communicating all issues and resolutions to Store Management.
- Driving credit and loyalty member programs by explaining benefits and encouraging customers to participate.
The ideal candidate will have:
- Education: High School or Equivalent
- Years of Experience: 0-2 of relevant job experience - minimum 6 months
- Proficient in use of technology (iPad, registers)
- Meets defined availability criteria, including nights, weekends and non-business hours
- Meets physical requirements
Express, Inc. offers a range of benefits to help protect full-time associates health and long-term financial security, including:
- Medical, pharmacy, dental and vision coverage
- 401(k) and Roth 401(k) with Company match
- Merchandise discount
- Paid Time Off
- Parental leave for new moms and dads
Part-time associates may be eligible to receive paid sick leave, public health emergency leave and to participate in the 401(k) and Roth 401(k) with Company match. Additionally, part-time associates are eligible to receive an Express merchandise discount, to participate in our Learn & Earn incentive program, and to choose voluntary benefits through YouDecide.
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